Public Buildings Service Client Planning Management Officer in Tacoma, Washington
Summary As a Client Planning Management Officer, you will develop strategies to best position various PBS business lines to provide effective and timely services to customers.Location of position: Public Buildings Service, Planning Division, in Tacoma, WA. We are currently filling one vacancy, but additional vacancies may be filled as needed. Responsibilities Customer Service Strategy: Serves as principal advisor to the Division Director on regional planning activities and related issues impacting clients and/or client relationships. Represents the Division Director and/or PBS Regional Commissioner (RC) at conferences and in contacts with high-level officials of other government agencies, GSA officials in the Region and in Central Office and representatives of local, public, and private groups on matters and concerns pertaining to customer relationships, account management, project management and any other interrelated issue with the execution of client workplace solutions for staff plays a strategic, analytical or implementation role. Serves as the Regional Service Delivery Officer (RSDO), an organizational champion for a customer-centric approach to the PBS business model to improve overall customer satisfaction for the entire organization. Provides direction for a regional CRM program to support/execute the account management program. Supports performance measures for the account management program to ensure the program's success and effectiveness. Identifies and as necessary, elevates issues for major stakeholder (e.g. top management, agency/corporate customers, financial institutions, the Office of Management and Budget, and Congress) discussion and action, and addresses needs for new products and services to meet emerging needs. Articulates planning decisions and persuades major stakeholders of the soundness of his/her team's solutions and strategies to the Division Director or customer management officials. Performs the following key responsibilities personally or through subordinate staff and cross divisional partners: Based on an understanding client agencies housing needs, develops a service plan for each agency to provide for the responsive, effective and consistent delivery of PBS services. Operational Program Knowledge: Provides input and recommendations concerning project operations, significant trends, recurring problems, and similar management concerns. Collects and disseminates best practices and process improvements related to customer-focused activities and service innovations. Advises the Division Director and/or RC on important matters related to program areas and on the analysis and administration of all customer engagement-related program resources. Performs the following key responsibilities personally or through subordinate staff and cross divisional partners: Manages information provided to PBS through these research and investigatory activities, and effectively communicates findings within PBS; Implements surveys and information gathering activities to best understand the needs and strategic goals of client agencies; Develops goals and strategies to best utilize PBS resources and match future customer demand for PBS products and services. Strategic Business Planning: Participates with the Division Directors in formulating long range customer plans. Takes a lead role in interaction with the staff in the Customer Engagement division within the National Office of Portfolio Management and Customer Engagement (Customer Planning Division; Customer Programs Division; Customer Support and Operations; and National Client Executive Division) in the development and execution of targeted customer strategies at the regional level. Branch Oversight & Supervision: Performs the following key responsibilities personally or through subordinate staff and cross divisional partners: Develops effective tools to measure PBS performance (including the development and implementation of customer surveys), and communicates these findings within the organization, and Manages the regional client planning and account management program, ‘utilizing the Account Management Playbook’ to engage with customer agencies and manage ongoing customer relationships. Performs a broad range of strategic planning, program and account management, expert analysis and client interface/relationship building for the PBS organization. Recommends, manages and/or evaluates the following activities: client coverage strategy for consistency and delivery of the client planning and account management program, and the PBS client database system, client vision and/or focus at all levels of the organization. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with the Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with the agency (if later than November 22, 2021). The agency will provide additional information regarding which forms of documentation can be accepted and how you can request a legally required exception from this requirement. If selected and you are a current GSA employee (except in the OIG), you are not required to show proof of full COVID-19 vaccination if this requirement has already been met. Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency’s telework policy. Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.For a brief video on creating a Federal resume, clickhere.The GS-14salary range starts at $123,114per year.To qualify, you must have at least one year of specialized experience equivalent to the GS-13level or higher in the Federal service.Specialized experience is planning, directing and coordinating marketing, customer service and business development programs (such as multimedia publications, special events, customer surveys, bench marking studies; and/or account management) for a major real estate organization. Education Additional Information Bargaining Unit status: Ineligible Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved:• Recruitment incentive if you are new to the federal government• Relocation incentive if you are a current federal employee• Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled from this announcement as needed; through other means; or not at all.