City of Tacoma WA Business Services Analyst in Tacoma, Washington, United States

Job Information

City of Tacoma WA Business Services Analyst in Tacoma, Washington

Business Services Analyst

Salary

$88,774.40 - $124,966.40 Annually

Location

Tacoma, WA

Job Type

Non-Classified

Job Number

P0160-25A

Department

Environmental Services

Opening Date

02/10/2025

Closing Date

2/24/2025 5:00 PM Pacific

Description
Benefits
Questions

Position Description

The City of Tacoma's Solid Waste Management Division is seeking a full-time Business Services Analyst. This role involves advanced analysis and research for Solid Waste Management’s operations and supports all the sections within the Division, including the Collection Operations team, which provide curbside collection of garbage, recycling, and food/yard waste to City of Tacoma residents and businesses, Onsite Operations, which manages a public transfer station, recycling center, and household hazardous waste facility operating seven days a week, and the Tidy-Up Tacoma program, which provides city-wide litter and debris cleanup, and other services that contribute to City’s cleanliness and visual appeal.

In the Environmental Services Department, everything we do creates a better Tacoma by promoting healthy neighborhoods and a thriving Puget Sound. It is why we exist. We are committed to partnering with our community, fostering a supportive and inclusive employee culture, and continuing to improve our award-winning operations with a clear focus on safety. We are looking for employees who will embrace and live by our shared core values and commit to our shared purpose of making our community better and protecting the environment.

This Business Services Analyst position is responsible for designing and executing intricate, cross-disciplinary studies across different levels of our organization, encompassing diverse aspects of solid waste collections, onsite operations, Tidy-up Tacoma, and other department functions. This role significantly contributes to decision-making by providing analytical, planning, and administrative insights to Solid Waste Management leadership. This position will also play a lead role in conducting environmental and operational audits, implementing process improvements, as well as updating the municipal code to ensure sustainable fee structures that support utility programs.

If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team!

Proactive, driven, and motivated self-starter
Highly organized with exceptional multi-tasking abilities
Strong attention to details, data, and deadlines
Strong written and interpersonal communication skills
Intrinsic drive for results and accountability
Outstanding people skills and professionalism
Solution-driven mindset with a process improvement focus

Essential Duties:

Research, compile, and analyze financial, strategic, operational, and related data; identify trends; document and present findings to management; provide recommendations and/or solutions to projects based on data findings; and implement process improvements .
Prepare and conduct environmental and operational audits to evaluate the efficiency and effectiveness of utility operations.
Interpret departmental policies and applicable federal, state, and local laws; establish goals, objectives, procedures, and best management practices.
Develop training programs and maintain a training records management system that tracks employee training across all job classifications.
Review, make recommendations, and update the municipal code to ensure fees and rates are sustainable to support utility programs and environmental compliance.
Prepare and present effective oral and written communications, high level executive reports, and studies to Solid Waste Management staff, various committees, stakeholders, and customer groups.
Develop, compile, and analyze statistical and technical information, and data; prepare reports related to projects, programs, and related activities.
Utilize best practices to develop clear, informative, and appealing reports and dashboards for better performance metrics monitoring.
Serve as Division liaison between the City and community partners; act as a representative of the City of Tacoma and the Department.
Other duties as assigned

This role requires proficiency in project and data management, recognizing the significance of data in decision making. It involves formulating strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve.

Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.

Qualifications

MINIMUM EDUCATION*

Bachelor's degree public or business administration or directly related field

MINIMUM EXPERIENCE*

2 years of analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

LICENSING, CERTIFICATIONS AND OTHER REQUIREMENTS:

Appointment is subject to passing a background check and reference checks.

DESIRED QUALIFICATIONS

Knowledge and skills in data software, including SAP, Excel, FME , Smartsheet, Tableau, and SQL. Knowledge of effective performance measurement and management strategies and tools. Experience managing complex databases.

These qualifications are preferred, and even if you don’t have all of them, you may still be considered for an interview.

*Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it.

Knowledge & Skills

Data management, analysis, reporting, and visualization

Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.

Research

Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.

Problem Solving

Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, thoroughly evaluate and resolve complex or sensitive issues, problems and service needs.

Communications Effectiveness

Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.

Professionalism

Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies and procedures.

Coordinating and Organizing

Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.

Technical Writing Skills

Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively. Perform research, proofread writing, collaborate with others, and meet deadlines.

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion

Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.

One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

WHY WORK FOR THE CITY?

The City of Tacoma offers a generous program of employee benefits:

Outstanding working conditions and an exceptional quality-of-life environment.
Medical coverage for eligible employees, domestic partners and dependents, including children up to age 26.
Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
Personal time off.
Paid holidays.
A great pension plan.

Apply

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Communication from the City of Tacoma:

We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

Agency

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

Yes
No

02

Please select one option that best matches your education and job experience for this position. *Equivalency: 1 year of experience = 1 year of education
Do you have an equivalent* combination of education and experience of a Bachelors degree in public or business administration or a directly related field AND two (2) years of analytical and/or program coordination/management work in an area related to assignment.
I do not meet the minimum qualifications for this position.

03

One of the City's principles that guide us is Equity. In detail, describe your experience implementing your work on a project, program, or policy through an equity lens. If you have none, state N/A

04

A major component of this position requires conducting in-depth analysis and cost-benefit analysis. Describe your experience developing reports and making recommendations to improve performance, productivity, and/or efficiency.

05

This position requires excellent verbal and written communication skills. Describe your experience creating and developing training documents, guides, and presentations.

06

Describe your experience with data management software, including SAP, MS Excel spreadsheets, Smartsheet, Tableau, and designing visual analysis reports, dashboards and presentations.

07

Describe your experience and knowledge of performance management and monitoring systems and best practices.

08

Please tell us how you learned about this job opening. Select one.
Job Interest Card notification
Professional organization
Military organization
City of Tacoma employee
Online job board posting
Word of mouth
LinkedIn
Tacoma Training & Education Program (TTEP)
Indeed
Facebook
Instagram
Careers in Government
Government Jobs
Outreach Event
National Diversity Network
African American Job Network
Disability Job Network
Asian Job Network
Latino Job Network
Retirement Job Network
LGBT Job Network
Veteran Job Network
International Association of Venue Managers
Teamwork Online
Venue Coalition
Venues Now
International Entertainment Buyers Association
Other (see below)

09

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

10

Did you remember to upload a cover letter and resume to this application?
Yes
No

Required Question

Employer