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City of Tacoma WA Business Analyst II in Tacoma, Washington

Position Description

The City of Tacoma's Information Technology Department is currently recruiting for a highly motivated, energetic, qualified candidate interested in innovation and application mobility to join its Business Enterprise Solutions Team (BEST). The team is responsible for the configuration and maintenance of the City's SAP ISU CCS module. The employee in this position serves as a subject matter expert for SAP CCS Customer Service workstream. This work requires independent analysis of moderate and complex situations.

The Business Analyst II position is the second level of the Business Analyst series and serves as a functional bridge between IT and the business unit. The responsibilities of this journey level classification are to provide functional analytical support to end users on automated systems, conduct workflow and interface analyses, configure SAP, design and develop customized reports and queries, and test and implement processes for upgrades and conversions.

The Business Analyst II serves as a journey level functional analyst. Independently conducts studies and analyses of current and proposed computer applications and programs related to department or program goals, organizational structure and resource utilization, productivity and efficiency to support business needs with the City's SAP system.

The candidate must have knowledge of the SAP CCS Customer Service front office processes. Creation of new accounts, closing accounts, creating payment plans, move-in and move-outs are examples of the front office processes.

  • Ability to break down a business need to determine whether a business process change and/or technical solution is needed to fulfill the business requirement
  • Independently determine the technological solution to a business need; develop the method, design, and analysis for its execution
  • Assess and document business needs, business processes, and support systems
  • Identify and write requirements for computer applications to address business needs and construct business processes and workflows
  • Communicate effectively with stakeholders on system processes, applications and modifications
  • Execute functional changes and coordinate system integration testing
  • Conduct user acceptance testing and parallel testing with end users; verify data integrity; and document testing results

WHY WORK FOR THE CITY? The City of Tacoma offers a generous program of employee benefits:

  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Affordable benefits.
  • Medical coverage for eligible employees, spouses/domestic partners and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • 12 Paid holidays.
  • A lifetime benefit pension plan. Qualifications

Qualifications (Training and Education)

Bachelor's degree required in information technology, business or public administration or a related field and two years functional experience

- OR - four years experience working specifically with SAP.

Note: Bachelor's degree can also be substituted with four years of consultative experience in information technology analysis, system maintenance, or troubleshooting/problem resolution.

No sponsorship is available for this position. Applicants must be authorized to work in the United States, for any employer, now and in the future.

Desired Qualifications: SAP: Three years of functional experience in the SAP CCS Customer Service module with a good understanding of the integration points with other modules.

Selection Process & Supplemental Information

Interested individuals should apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position.

Applications received without the required resume and cover letter will not progress in the selection process.

NOTE: Thursday, December 12, 2019 will be the first review of applications received for consideration for this recruitment by a panel of Subject Matter Experts.

Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.

Appointment is subject to passing a background check.

The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube* Video!*

City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Salary: $66,206.40 - $84,531.20 Annually

Location: Tacoma, WA

Job Type: Classified

Department: Information Technology

Job Number: 0142-19A

Division: Information Technology

Closing: 12/23/2019 5:00 PM Pacific

Agency: City of Tacoma

Address: Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone: 253-591-5400

Website: http://www.cityoftacoma.org

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