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Columbia Bank Branch Supervisor in Tacoma, Washington

Description This position works closely with the Assistant Manager and/or Branch Manager to attain branch and bank goals. Assists in managing a team responsible for exceptional customer service standards along with operational soundness and revenue generation. Is learning the duties and responsibilities of an Assistant Manager.Responsibilities:Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related informationWorks with Branch Officer and/or Branch Manager to become proficient in the following areas:Ensures the branch is operationally sound.Ensures that the tellers are trained and competent in explaining all products and services offered.Monitors sales and service goalsProcesses and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.Routinely and consistently provides guidance and training to branch team.May require some help to resolve conflicts.May back up new accountsMay back up teller lineAbility to pass personal banking trainingLearning about satisfactory auditsLearning about employee management and trainingServices less complex accountsActively coaches and mentors teamAll employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:High School diploma or GED1+ years retail banking experienceBilingual preferredBachelor's degree preferredSome management experienceProficient in Microsoft Office suite and any banking software used in the branchTraining and mentoring skillsCustomer focused service and sales skillsUnderstands consumer and small business lendingOverall knowledge of bank operationsPrevious Teller experienceKnowledge of Policies and proceduresOur Core Behaviors:Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.Influence. Be an active player in participating, building and contributing to service.Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.Communication. Keep others informed and up-to-date. Actively listen and learn from each other.Physical and Mental Requirements:Ability to sit at a computer monitor for extended periods of timeAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 15lbs.Ability to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to drive to various locationsAbility to think critically and provide appropriate solutionsAt Columbia Bank we don’t just accept difference, we advocate it, encourage it, and celebrate it for the benefit of our employees, our services and our community. We’re proud to be an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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