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BECU Branch Manager III - NEW LOCATION in Tacoma! in Tacoma, Washington

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

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The Target Pay Range for this position is $108,100.00-$132,100.00 annually. The full Pay Range is $84,200.00 - $155,900.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.


Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .


BECU is opening a new Flagship Financial Center in Tacoma, WA and we’re looking for an experienced manager to lead the charge! Do you have experience building relationships and connections in your own community? Do you want to lead a team who’s committed to the financial well-being of the members we serve? This is a unique opportunity to establish a new team and improve the Tacoma area's access to a member-owned, not-for-profit Credit Union where the financial needs of our members are our priority.

The Manager Retail Branch III is responsible for the overall leadership and performance of their home Branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs.

A level II Branch Manager leads a larger team, typically more than but not limited to 12 team members, at a high-volume and high-visibility branch. This branch will be a Brand Showcase and potential training site as well as a profit leader in membership. The branch may offer our full suite of teller services, on-site mortgage, business, and investments representation, and will lead a highly complex member base.


  • Achieve Key Sales and Member Experience Goals : Ensure accountability among your team to meet key sales and member experience goals.

  • Develop and Encourage Employee Performance : Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals.

  • Manage Services and Promote Brand Awareness : Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities.

  • Set Expectations and Manage Budget : Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels.

  • Develop Relationships and Ensure Compliance : Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations.

  • Hire and Train Top Talent : Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch.


Minimum Qualifications :

  • Bachelor’s degree or equivalent related experience

  • Minimum five years of leadership experience

  • Experience leading a team of direct reports

  • Minimum five years of experience in sales/retail

  • Minimum two years of experience in financial institution(s).

  • Compliance with SAFE Act legislation

Desired Qualifications :

  • Experience leading a team of at least 7 direct reports preferred.

  • Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.

  • Strong training, mentoring, and sales skills.

  • Excellent conceptual and problem-solving skills. Ability to resolve complex problems with minimal guidance.

  • Ability to exercise confidentiality and discretionary judgment.

  • Effective leadership and negotiation skills.

  • Proficient math skills, with a high degree of accuracy.

  • Ability to work a flexible schedule to meet the needs of the branch.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.