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Aston Carter Banking Call Center Representative in Tacoma, Washington


• Answer calls and/or respond to emails.

• Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.

• Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.

• Suggest appropriate products and services to existing and prospective customers and cross-sell other bank services such as Visa Credit Cards.

• Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments.

• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.

• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.

Additional Skills & Qualifications:

• 2+ years of Customer Service experience

• 6+ months of Call Center experience

• Intermediate reading, writing, and arithmetic skills.

• Strong verbal communication skills.

• Requires the ability to multi-task and work with over 25 software applications.

• Requires intermediate computer skills, including MS Office and banking software.

• Learns Bank's processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-training activities and formalized training classes.

Work Schedule:

Training: Monday-Friday 8-5 PM (3 weeks) 100% attendance required

Schedule: S tandard shifts being 7:50AM – 4:20PM, 8AM – 5:30PM, or 9:45AM – 6:15PM. Will always have 2 days off in a row Sunday are REQUIRED

Employee Value Proposition (EVP)

Lots of internal promotion opportunities (especially since merge with Columbia Bank) - can even be promoted during contract period.

Contractors can move to other teams during contract period and receive a $1-$2 raise. Hiring manager also started as a contractor!

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.