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KeyBank Area Retail Leader in Tacoma, Washington

Posting TitleArea Retail LeaderLocation/Division1101 Pacific Ave., Tacoma WAJob DescriptionABOUT THE JOB (JOB BRIEF):The Area Retail Leader (ARL) reports to the District Retail Leader (DRL) and is responsible for the sales, service and financial leadership of multiple branches in a defined geographic area. Results are driven through coaching the Branch Manager and his/her direct reports. The ARL leverages relationships with product and other line of business partners to benefit the client, support the delivery of distinctive client service and achieve sales/financial results for the area branches. A majority of the ARLs time is spent in the branches observing, coaching, joint calling and focusing on sale/revenue generation activities.The ARL partners with the District Operations Manager (DOM) and Operations Leader (OL) to ensure operational efficiencies and compliance within the branches in their defined geographic area. The ARL has oversight of recruiting, hiring, training and supervision of Branch Managers and their direct reports and ensures adherence to the staffing model for branches in their defined geographic areas. Partners with the DOM for the recruiting and hiring of OLs. Evaluates Branch Manager and branch personnel performance, enforces KeyBank's policies and procedures, recommends Branch Managers for advancement and communicates with senior management regarding strategic and personnel decisions. The ARL also manages, leads and coaches the Personal Banker float pool.ESSENTIAL JOB FUNCTIONS:The role of the ARL is to build, coach, develop, lead and motivate a team of Branch Managers who are capable of analyzing client needs and recommending financial solutions that create lasting client relationships. The ARL is responsible for ensuring that branch operations are effective and compliance requirements are met. ARLs are responsible for coaching the Area Operations Leaders and Branch Managers on sales and service effectiveness and exemplifying leadership behaviors.- Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development and retention. Provide training, recognize/reward high performers and hold Branch Managers to the same standard.- Ensure that branches are staffed with highly motivated, client- focused, sales and service focused personnel; proactively recruit, interview and select all Branch Managers and Area Operations Leaders and participate in the interviewing and selection of all branch sales roles.- Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using appropriate sales and service processes in all client interactions. This is accomplished through monthly observational coaching sessions, joint sales calls and using the coaching model; developing/utilizing individual professional development plans by leveraging Branch Manager skills assessment for each direct report.- Ongoing inspection of the Key Sales Process and the Consultative Sales Process.- Ensure Book of Business and system generated leads from the Client Experience (CE) Desktop are proactively managed.- Conduct sales meetings.- Lead by example and ensure consistent delivery of distinctive service for all clients.- Utilize the annual district marketing plan to support the district and area performance goals.- Serve as the market leader in his/her area, foster strong partnerships with all lines of business, the District President and the Operations Leaders.- Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors and Mortgage Loan Officers in coaching sessions to develop the area strategies.- Establish a team environment w