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AIT Worldwide Logistics Domestic Operations Agent in Sumner, Washington

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

Our people deliver.®

Empowerment, active listening, and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2022! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Domestic Operations Agent has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Schedule: Tuesday – Saturday12:00 PM – 8:30 PM

What You Will Be Doing Day-to-Day:

  • Tracking and tracing shipments owned by SEA on a daily basis. Track overhead shipments daily and route accordingly. Notes and Correct STATUS codes must be updated in AIT’s system on all shipments.

  • Troubleshoot and overcoming operational challenges

  • Quoting internal and external customers

  • Assisting local sales and domestic offices with air, ground and sea freight issues

  • Adhering to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo

  • Routing freight across multiple transportation modes and services

  • Assist with all operational requirements assigned by management

  • Other duties as assigned

    What We Look for in Teammates:

  • A team player who works well with others – being respectful to our teammates is a Core Value

  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role

  • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently

  • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

    Other Skills We Hope to See:

  • Associates Degree or equivalent

  • 3-5 years of warehouse and inventory management is preferred but not required

  • Freight Forwarding experience a plus

  • Proficient in MS Word, Excel, SAP and AS400 experience is helpful but not required

  • High attention to detail and ability to work independently

  • High level of organizational skills

  • Team Player focused attitude

  • Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

    What AIT Can Offer You:

  • Growing company with a record year in performance that continues to scale!

  • Opportunity to drive significant changes in our station with an ability to make an impact across the organization

  • Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!

  • Laid-back and open-door work environment

  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced

  • Opportunity for advancement

  • Competitive compensation & benefits package

  • Generous paid time off

  • Tuition assistance for your personal development

  • Volunteer program – it’s also a Core Value – we actively engage in our communities!

    About AIT Worldwide Logistics:

    AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

    AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to

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