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REI Distribution Center Director: Supply Chain Operations (Sumner, WA) in Sumner, Washington

Distribution Center Director: Supply Chain Operations (Sumner, WA)

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Posted Date


Job ID


Job Function

Distribution Center

REI City


REI State


REI Location

Distribution Center WA

Remote Eligible


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What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

The Director of Operations is responsible for all aspects of the Sumner, Washington Distribution Center operations delivering REI’s customer experiences with the objective of enhancing the company’s growth and profitability. This facility is an Omni channel operation requiring a strong leader with an emphasis on customer obsession, servant leadership and operational excellence. The successful leader will have strong material handling systems experience with a strategic and innovative mindset bolstered by LEAN leadership skills and a passion for developing this highly engaged team.

This role sets the strategic operational direction for the Distribution Center which supports REI’s priorities, drives financial performance, supports employee job satisfaction and increases customer service at all levels. Represents the Distribution and Logistics division and its business requirements for cross-divisional business planning and collaboration. Models and acts in accordance with REI’s guiding values and mission.

  • Models the way for employee engagement at all levels with a high degree of visibility and daily interactions.

  • Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

  • Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.

  • Challenges and inspires employees to achieve business results.

  • Communicate a vision and set clear expectations that inspire and engage the organization.

  • Be a talent champion. Develop an exceptional team. Actively mentor cross-functional talent and create a deep talent pipeline. Model the way, by owning your self-development journey and demonstrate courage by giving and asking for honest feedback.

  • Communicates openly and effectively within the Distribution group and cross-divisional departments within REI. Engages all audiences with a sense of awareness and relevance and respect.

  • Develops an annual statement of direction and guides the DC teams in development and execution of business plans.

  • Define and drive organizational goals and objectives which balances the delivery of new capabilities along with ongoing operational requirements and a continuous improvement agenda.

  • Develops and strategizes actions to meet long-range company plans and ensures that DC operations have adequate capacity to meet growth objectives.

  • Develops the yearly payroll and expense budget.

  • Determines and executes Distribution system changes to maximize efficiencies, handle increased volumes and enhance service levels and quality.

  • Deliver results. Drive decision making, role-model agility, show courage in taking risks. Advance the strategic direction will ensuring day-to-day operations run smoothly.

  • Be accountable for compliance with federal, state, and local regulations governing our distribution center by monitoring implementation and practice to ensure compliance.

  • Maintain a safe and secure environment for team members; adhere to safety programs, procedures, and policies.

Bring your passion and expertise

  • 15+ years of leading an operational warehouse or distribution center.

  • Experience with distribution center startups is preferred.

  • Experience with DC technology, warehouse systems (WMS LMS) and processes.

  • Bachelor of Science (BS) in Logistics, Operations Management, or Engineering, preferred.

  • Builds capacity of individuals and teams through effective employee. development, involvement, communication, and supervision efforts.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.


At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.



With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.



REI is an Equal Opportunity Employer