Work in Washington Veterans Jobs

Description:

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies -- Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

This position is responsible for managing and collecting outstanding balances from customers for parts, service, and lease/rental invoices. Primary duties include, but are not limited to; proactively contacting customers, resolving billing discrepancies, maintaining accurate records, and minimizing bad debt.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Manage a portfolio of approximately 600 customer accounts, ensuring timely collection of outstanding balances.
• Contact customers via phone, email, and occasionally mail to follow up on overdue invoices and secure payment.
• Negotiate payment plans and arrangements with customers while adhering to company policies.
• Resolve billing discrepancies and customer inquiries promptly and professionally.
• Maintain detailed and accurate records of all collection activities, including contact dates, payment promises, and collection status.
• Identify and escalate delinquent accounts to the appropriate management level for further action, including potential legal proceedings.
• Prepare and submit regular reports on collection progress, including key metrics such as Days Sales Outstanding (DSO) and collection effectiveness.
• Collaborate with other departments to address customer issues and improve the overall billing and collection process.
• Process payments and apply them to customer accounts accurately.
• Monitor customer credit limits and payment history to identify potential credit risks.
• Stay up-to-date on relevant industry regulations and best practices related to collections.
• Assist with other accounting duties as needed.

II. Minimum Job Qualifications

• High school diploma or equivalent.
• Minimum of 2-3 years of experience in accounts receivable collections, preferably in a business-to-business environment.
• Strong understanding of accounting principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build and maintain positive relationships with customers.
• Proficiency in using accounting software and Microsoft Office Suite, particularly Excel.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Ability to remain calm and professional in challenging situations.
• Knowledge of Fair Credit Practices Act (FCPA) and other relevant regulations.

III. Desired Job Qualifications

• Associates or Bachelor's Degree.
• Experience in the transportation or heavy truck industry.

IV. Mental C