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Goodwill Industries of the Inland Northwest WFS Billing Quality Assurance (QA) Manager in SPOKANE, Washington

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2017426

NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.**

Closes:6/11/23

Employment Benefits:https://discovergoodwill.org/benefits/

*Summary:\ *The Billing QA Manager will foster transparency, a strong team culture, empowers creativity & experimentation, & intellectually challenges for better & faster solutions. Be involved in all facets of grant, billing, & quality assurance supports to WFS programs including, but not limited to: creation of the larger framework, auditing materials & process, process documentation, establishing metrics & dashboards, & building a WFS Quality Assurance Program that is in accordance with CARF accreditation standards & grant requirements. The WFS Billing QA Manager will be designated with identifying opportunities to improve the revenue cycle & assist in the resolution of issues. The individual will be responsible for building & maintaining collaborative & productive relationships within the organization & driving billing performance. Must pass background & driver record check.

Education &/or Experience:\ Bachelor\'s degree from four-year college or university; or two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

Strategy & Planning

  • Draft quality assurance policies & procedures that ensure compliance with applicable CARF standards for WFS employment & rapid-rehousing programs, program regulations, funding contracts, & agreements.
  • Devise sampling procedures for recording & reporting program performance.
  • Monitor & analyze trends in quality assurance to make recommendations for the future & to identify areas for possible efficiencies.

Operational Management

  • Maintain a high level of knowledge of the WFS programs including laws & regulations that may govern such programs.
  • Review content of participant records to validate the quality & delivery of appropriate service(s) & complete corrective action reports to help ensure that the goals & objectives of WFS are being achieved.
  • Compile timely status reports listing corrective actions & deadlines for completion by WFS programs.
  • Facilitate proactive solutions by compiling & analyzing data.
  • Identify training needs & organize training interventions to meet quality assurance standards.
  • Train & provide guidance to supervisors regarding quality assurance policies & procedures.
  • Work to eliminate missed revenue opportunities & discover opportunities for revenue growth & improvement.
  • Conduct random QA self-audits. Communicating feedback on findings to Program Leadership Team.
  • Proven ability to perform strategic planning & priority setting for a billing department.
  • Proven track record for improving process efficiencies & solving problems.
  • Strong leadership skills.
  • Communication & management style that fosters team relationships & effectively communicates information using diplomacy & good judgment.
  • A high degree of attention to detail, procedures, processes, & policies with an understanding of accounting.
  • Ability to assess & improve existing systems & processes.
  • Maintain a positive attitude & the ability to be flexible in light of changing job situations, work demands, & priorities.
  • Possess a high level of ethical & professional standards in accordance with agency policy.
  • Possess advanced knowledge of methodologies of quality assurance & standards.
  • Excellent analytical & problem-solving skills.
  • Follow a ll policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
  • Properly wear & maintain all required Personal Protective Equipment (PPE).
  • Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
  • Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
  • Other duties as assigned.

\ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \ <https://www.applicantpro.com/j/2887073-31144>

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