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The Salvation Army Northwest Division The Way Out Center Assistant Program Manager in Spokane, Washington

Description MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. SCOPE OF POSITION: Under the supervision of The Way Out Center Program Manager, The Way Out Center Assistant Program Manager will be responsible for all administrative, program management, and personnel functions along with day to day operation of The Way Out Center Program. The Assistant Program Manager may provide outreach, intake services, support, direction, as well as supervision of Program Attendants, Lead Program Attendants, participants, guests, volunteers, and contracted services of The Way Out Center Program. The Assistant Program Manager is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They optimize connections with a broad range of community based services and natural supports. This position follows Policy and Procedures for The Way Out Center under the direction of the Program Manager. The Assistant Program Manger works as a team member to provide safe, stable, temporary housing with supportive services to the participants of the program. The Assistant Program Manager may have contact with the public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases, and/or contact with domestic animals. *This is a grant funded position, which means hourly wage set by contract. EDUCATION AND WORK EXPERIENCE: Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred Center management experience will be considered in lieu of degree KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Knowledge of social services, local resources, and referrals as appropriate Possess general computer and keyboarding skills Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn Effective verbal and written communication Capable of observing and communicating effectively with staff, volunteers, program participants, and the community Effective interpersonal skills effectively working in a team and with diverse populations Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting Successfully participate in TSA Spokane's Employee Development training program De-escalation training Over 21 years of age Possess a Valid WA State Driver License Pass a Criminal and Driver Background Check Peer Support Certification preferred or obtained within 90 days of hire Have or complete De-escalation training Proficiency with CMIS/HMIS software preferred Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire. Experience supervising staff and volunteers Experience working with homeless demographic ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent The Salvation Army and respect and work within its Christian tenets Supervise The Way Out Center employees, participants, and volunteers Working manager position to offset daily workloads or staffing vacancies Able to fill-in for absent staff or find replacement staff within budget and reason Respond to all inquiries within established guidelines; attend meetings as required Provide outreach services outside The Way Out Center to recruit program applicants Schedule/provide guest transportation to/from appointments, meetings, and employment as required Supervise facility office management, implementation of procedures, case management and processing, records management, collection and reporting of statistics on a regular basis, quality customer

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