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Banner Bank Sr Client Engagement Center Service Rep in Spokane, Washington

DescriptionSr Client Engagement Center Service Rep Opportunity OverviewAs a Sr Client Engagement Center Service Rep you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities. You will also provide assistance and guidance to peers and act as a lead on team projects and assignments.As a Sr Client Engagement Center Service Rep with Banner Bank you will have the opportunity to:Provide exceptional client service resolving client issues relating to debit card, online and mobile banking and all other account and loan related transactions.Provide client and branch support for online and mobile banking to include user login, password and security resets, bill pay and browser issues.Assist with updating and maintaining procedures and new hire training materials. Mentor and assist with training of new hires. Contribute to department service quality goal achievement. Facilitate and assist with special projects.Handle client correspondence. Proactively assess client's service needs, resolve inquiries, provide account information, and perform or approve a variety of transactions on the client's behalf.Actively expanding existing client relationships by cross-selling products and services, or referring clients to appropriate sales staff.Utilize computerized systems to gather information, troubleshoot and track calls. Utilize system software to respond to online messages, emails and chat to resolve client service issues.Serve as subject matter expert for staff questions and escalated calls during Lead's absence.Comply with policies, procedures, security requirements, and government regulations.QUALIFICATIONSEducation & CertificationsAssociate's Degree in Business or related area requiredExperience3 or more years in of experience in a call center, retail banking or operations function is requiredKnowledge, Skills and AbilitiesProven ability to provide professional, accurate, and responsive client service.Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills, including proper phone and email etiquette.Experience in effective sales and referrals. Proven ability to coach and train team members for success.Possess strong negotiation, customer service, and problem-solving skills.Ability to handle multiple tasks simultaneously. Willingness to work in a busy team environment and handle changing priorities.Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products with the ability to manage multiple computer applications simultaneously.Compensation & BenefitsComprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection. Benefit eligibility begins the first of the month after your start date.Paid vacation time, sick time and 10 company paid holidays401k (with up to 4% match)Tuition reimbursement after 1 year of service (up to $5,250)About Banner BankMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years.With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition t