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Senior Operations Consultant

Deerfield Beach, Florida;New York, New York; Atlanta, Georgia; Spokane, Washington; Wilmington, Delaware; Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

• Serve as a Subject Matter Expert and a business process expert in merchant services products and solutions

• Provide core processing oversight of vendor and performance of those functions and serves as a point of escalation

• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research

• Lead in the design, development and implementation of complex products, systems and services in an operations environment

• Manage projects and direct activities of a team related to special initiatives of an operations nature

• Function as the technical expert in their assigned area

• Provide work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives

• Build strong relationships with Business Partners across LOBs, including EMEA vendors

• Have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company

• Set goals and monitor progress toward metrics, providing guidance and support in meeting goals

• Report success of the operations and identify bottlenecks in the process

• Prepare and deliver reports to management and senior executives

• Identify best practices; advise on quality and productivity improvements

• Major accountabilities are based on individual expertise and capabilities. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers

Job Requirements:

• Bachelor degree in Business, Finance, or related field or equivalent professional experience

• 5-7 years of experience in acquiring: could include managing functions that support operational activity such as settlement and funding, training, quality programs, and process improvement

• 5+ years preferred experience in Merchant Services

• Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees

• Excellent interpersonal, written, and oral communication skills

Additional Skills:

• Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred

• International experience highly preferred including Multi-Currency, Dynamic Currency, EMEA, Canada, etc.

• Project Management skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.