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Phoenix Protective Corporation Security Dispatcher Manager (Operations) in Spokane, Washington

Security Dispatcher Manager


Spokane, WA, United States of America

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At PPC our mission is to provide outstanding customer service and safety to our customers, while providing a genuine opportunity for personal growth and advancement to our team members. We offer full benefits (Health, Dental, Vision, Life Insurance, PTO and EAP)

PPC is busier than ever and we are looking for experienced team members, as well as those that have a general interest in the security industry. PPC has current opportunities for those that may be looking for full or part-time work. This is also a great opportunity if you are interested in a career in law enforcement or military, as you will gain hands on experience, report writing and interacting with local law enforcement. Woman-Owned Small Business Licensed, Bonded & Insured

Job Skills / Requirements

We currently have an opening for Security Dispatcher Manager based in our Spokane Valley office. This position will be responsible for all dispatching duties company wide, overseeing daily operations, reviewing performance, reviewing documents for accuracy.

This is a great opportunity if you are looking for career growth and stability.


*Ensure all officers are on site as scheduled - contact & assign replacement officers for call offs

*Maintain all communications between officers and supervisors in the field

*Designate and assign response to alarm calls

*Maintain a daily log of all incoming/outgoing calls and all activities during shift

*Enter and update schedules utilizing excel & winteam our web based enterprises software

*Review field reports for grammar and spelling & submit to clients

*Organize and maintain department forms and files

*Prepare and maintain weekly and monthly department reports

*Bring ideas to the table to help grow dispatch and make more efficient

Minimum Requirements:

*Able to multi-task and think on your feet in stressful situations

*Able to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established policy and procedures

*Mental alertness and attention to detail required while being able to prioritize and follow-up on task

*Excellent computer skills to include Outlook, Word, and Excel

*Flexible working schedule to include night and weekends

*Able to obtain a Washington State Security License

*Able to maintain confidentiality & discretion

*MUST have previous Dispatcher or similar experience

*Multi-line phone experience preferred and/or excellent phone etiquette

*Military, Law Enforcement, or Security experience a plus

Starting wage $17.00-$19.00 DOE

Women and minorities encouraged to apply

Education Requirements (Any)

High School Diploma

Certification Requirements (All)

Valid State Drivers License

Additional Information / Benefits

*Team environment

  • Direct deposit payroll

*401(k)with company matching

*Life insurance

*Excellent medical insurance with prescription benefits and vision

  • Dental insurance

  • PTO (Paid Time Off

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

This is a Full-Time position

Relocation is not provided and travel is not required

Number of Openings for this position: 6

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