Work in Washington Veterans Jobs

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. PURPOSE Provides support to the outside and inside sales team including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers. Serves as liaison between the sales organization and customers. Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information. Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution. Coordinates with other departments throughout the company on quotes, orders, returns and credits. Maintains up-to-date vendor/source product catalogs, with current product and pricing information. Maintains customer files and job files. Enters orders into system and schedules delivery of products. Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals. Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures. Carries out other duties as required. MINIMUM REQUIREMENTS High school diploma or GED and prior sales support or customer service experience preferred COMPETENCIES Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good interpersonal and customer relations skills Good verbal and written communication skills Ability to work in a fast-paced environment with ongoing deadlines Ability to multi-task and prioritize Proficiency in Microsoft Office Suite WORK ENVIRONMENT / PHYSICAL ACTIVITY Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day. In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year. At Builders Firs