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SNAP Report and Outcomes Management Coordinator in Spokane, Washington

SNAP is seeking a qualified individual for a Report and Outcomes Management Coordinator position to join our team.  Position Summary:  This position is responsible for:

  • Ensuring that agency reports are generated in a timely and efficient manner to maintain agency compliance with funding sources, board of directors, and monitors by protecting data integrity.
  • Conducting research, and collecting and analyzing outcome data which will help in continual program and agency improvement.
  • Ensuring adequate and appropriate ongoing training for SNAP staff and management on the use of our computer system hardware and software, on the correct recording of relevant program information into the database(s), and on how to generate needed reports so that program effectiveness and efficiency can be evaluated and how to protect data integrity and security.
  • Promoting with staff the importance of data integrity, outcomes, and results as the foundation for the story of SNAP's mission and service delivery to clients and the community. Maintain certification as a Results Oriented Management and Accountability (ROMA) Certified Professional.  Serve as chair of the Outcomes Committee to enhance these efforts. 


Principle Duties and Responsibilities:

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Work to create an agency culture and understanding of the role that outcome data can play in the continuous improvement of services to clients.

Conduct research and collect data to support and ensure that both new and continuing programs/services of SNAP effectively target and impact and community needs. Plan and design surveys, and determine appropriate survey

Work with program staff to onboard new programs and to identify outcome measures for all programs and services, and ensure that our database tracking systems are set up to record data points and report the needed information. Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.

Manage Salesforce dashboards, forms, templates, page layouts, workflows, and approvals.

Review Salesforce data system to ensure high-quality data collection, accuracy, data integrity, and completeness of staff input relative to client services.

Ensure the creation and generation of program reports and statistical summaries as needed or required to reflect accurate outcomes and outputs of our services to clients and the community. Responsible for ensuring assigned statistical reports are completed and submitted to funding sources within prescribed time frames.

Analyze information using various statistical methods to detect patterns and trends in data, compare to benchmarks and report collected information out to the agency.

Conceptualization of data and sharing this knowledge through effective presentation of data output to the MIS team, Executive team, Board of Directors, or community partners through the use of Salesforce, Nintex, and reporting software such as Crystal Reports, Tableau, and Microsoft BI, and other reporting software.  

Analyze spatial and geographic data utilizing ESRI GIS and other geolocation software.

Train program staff to be able to generate their own needed/wanted reports from Salesforce, Crystal Reports, or other report-writing software.

Oversee the creation and maintenance of end-user documentation including internal processes.

Provide support for Salesforce SOQL programming.

Work with management staff to identify reporting needs, computer system priorities, policies, and procedures.

Coordinate and assist software development with data system programmers.

Lead effort to ensure all sta