Job Information
WASHINGTON TRUST BANK Quality Control Manager in Spokane, Washington
Description The Quality Control Manager is responsible for ensuring the Bank maintains a sound quality control process with respect to compliance with state and federal laws and regulations and Bank policies and procedures. To include reviewing consumer, residential, equipment, SBA, commercial and mortgage loan requests and related documentation for accuracy and compliance. Compliance with deposit account opening policies and procedures. Together with the Director of Operational Risk Management, ensures department activities run smoothly and efficiently by providing leadership, training and supervision within the department. Also performs direct supervisory duties of assigned department staff, coordinates staff for coverage in assigned areas of the department and is required to be fully knowledgeable and skilled in all areas of the department. Essential Functions: Ensures the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank policies and procedures by reviewing consumer, residential, equipment, SBA, commercial and mortgage loan requests and related documentation for accuracy and compliance. Prepares detailed audit reports for presentation to management advising them of problems relative to quality control compliance risk related to deposit and loan quality controls. Develops and maintains a working knowledge of banking laws and regulations by reading various publications and circulars; attends seminars and meetings with peers. Ensures Bank policies are updated to reflect changes in law or regulations; oversees and develops changes to policies and procedures to minimize quality control risk. Assists in training staff regarding quality control compliance matters. Ensures measures are taken to correct quality control compliance patterns in account opening, origination or administration. Completes periodic audit and certifications of Bank lending operations, deposit operations documenting quality control compliance with state and federal regulations and policies and procedures. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees. Advises Loan Officers, lending support staff, deposit account opening and other Bank personnel in resolving inquiries or issues relating to deposit/lending quality control compliance matters; participates in various internal committees assigned by Director of Risk Management. Conducts activities related to the Home Mortgage Disclosure Act (HMDA); completes various forms and reports to input applicable information (i.e., HMDA LAR, etc.). Updates and corresponds with the Bank's Compliance Officer or legal counsel to ensure all possible precautionary actions or measures are taken and assists in attaining established quality control compliance goals as directed by Director of Risk Management. Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved. Assumes responsibility for special projects; gathers data and prepares reports for Director of Risk Management, audits and other personnel. Processes, solves and answers complex quality control issues, problems or inquiries. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Performs compliance and risk management duties as required or assigned. Supervisory Duties: Provides supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel, taking specific responsibility for the Quality Control employees. Monitors staff in daily tasks, operations