Northwest Eye Surgeons Practice Administrator - Spokane, WA in Spokane, Washington
The Practice Administrator provides ongoing leadership for the development and implementation of the management and patient care systems of our Spokane location. Under the direction of the Chief Operations Officer (COO), the Practice Administrator is responsible for day-to-day surgery & clinic functions and is required to be knowledgeable of functional areas of the ASC and Clinic. Other duties as assigned by the COO.
Oversees all aspects of clinic operations including the patient visit process, triage, policies, and procedures, clinical regulatory compliance, human resources including staff development, safety, and facilities maintenance.
Administers all aspects of surgery operations including perioperative staff supervision, ensuring compliance with policy and procedures, orientation and training of staff per established guidelines, coordinating and ensuring supplies, linen, and instrumentation needs have been identified to support patient care.
On a daily basis, interacts with employees and providers to ensure a world class patient experience.
Responsible for building and cultivating key physician relationships; and functioning as the primary liaison between leadership and practice physicians.
Provides leadership, strategic direction, and vision for their respective practice including facilitating regular touchpoint meetings with functional supervisors to ensure consistent and open communication.
Responsible for regular monitoring of and reporting on practice performance, in collaboration with ophthalmology leadership, and for developing appropriate responses to identified issues.
Display generative thought and follow-through execution around strategy and tactics related to facility growth.
Ensures that all medical group regulatory and accreditation requirements that apply to their practice are met (e.g. physician credentialing and licensure). When appropriate, will work with functional supervisors to assure compliance. Assists with the implementation of functional initiatives in their respective areas of responsibility.
Works closely with ophthalmology leadership on budget development and responsible for meeting annual budget at the practice level.
Identifies process improvement opportunities within the practice, and works to implement solutions.
Maintains a positive and motivating environment for employees while fostering a culture of trust and respect.
Recruits and selects the best available talent and implements strategies to retain that talent.
Swiftly and appropriately responds to employee concerns, employee questions, performance issues, and deviance from policies.
Demonstrates knowledge of mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Day to Day Facility Function:
Facilitates workflow and adjustments to promote team efforts throughout the workday.
Actively troubleshoots perioperative and clinical issues.
Communicates staff and facility needs to executive leadership
Coordinates with surgeons, staff, CRNA, surgery coordinators, clinic, billing, and IT to maximize facility efficiency.
Understand and effectively communicate with staff and peers according to NW EyeSurgeons Team Agreements.
Reviews facility financial health routinely creates plans to reach facility financial goals.
Oversees facility's physical maintenance and ensures all equipment is maintained and replaced as needed.
Ensures facility staff actively focus on NWES KPIs.
Oversees facility safety.
Minimum of 5-9 years outpatient surgical or clinical experience that includes management or supervisor experience.
5 years minimum supervisor/management experience.
Bachelors Degree and/or equivalent years of experience in relevant field.
Demonstrate a high degree of business and management competency; including but not limited to leadership, financial acumen, collaboration, negotiation, motivational and conflict resolution skills.
CFI FMVA certification (to be obtained within 90 days of employment).
Ability to adapt self to various types of personalities.
Demonstrate excellence in communication skills- demonstrated ability to convey ideas and information, verballyand in writing.
Able and willing to achieve goals with tenacity, compassion.
Medical, Dental, and Vision Insurance options
Flexible Spending Account options, inlcuding HSA with employer contributions
401(k) Plan with employer match
8 Paid Holidays
Up to 18 days Paid Time Off