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Northwest Eye Surgeons Patient Concierge (Front Desk) in Spokane, Washington

Join an established and growing multi-specialty Ophthalmology practice!

Ready to learn more about the exciting world of eyes? Eager to be part of a hands-on and engaging team? Join our knowledgeable professionals to see how bright your future could be!

We are looking to fill a full-time position in our Spokane clinic.

Limited experience? No problem! We provide on-the-job training and will teach you how to take an active part in the patient care process.

We provide a great work-life balance, with no weekends or holidays worked. We are an equal opportunity employer offering a competitive salary with full benefits packages, including paid time off (PTO) and 401(k) matching

Due to the Governor's mandate, all employees will be required to be vaccinated by October 18, 2021.


  • Welcomes and greets all patients, visitors, in person or over the phone and enjoy constant public contact

  • Supporting the member/patient experience through active listening, seeking to understand and building relationships with our member/patient.

  • Greets all members/patients/anyone that approaches your work space appropriately with a smile.

  • Assist with way finding along with environment monitoring of member/patient areas.

  • Assist with scheduling routine and follow-up appointments as needed

  • Demonstrates critical thinking and problem solving during challenging patient interactions and situations.

  • Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies.

  • Addressing and correcting eligibility issues

  • Strong verbal, written and interpersonal skills

  • Must demonstrate excellent customer service orientation, problem solving, and verbal communication ability

  • Answers the phone while maintaining a polite and consistent phone manner

  • Responsible for keeping the reception area clean and organized

  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

  • Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff

  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

  • Utilize current EHR to accurately and efficiently document and task messages

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  • High School Diploma or equivalent

  • Minimum one-year general office experience in a healthcare setting

  • Proficiency with Microsoft Office products, Windows environment, and strong keyboarding skills

  • Ability to work in a fast paced, team environment and follow through on tasks to completion

  • Background check and on line testing required for final candidates


  • Competitive Salary

  • Medical, Dental, and Vision Insurance

  • Flexible Spending Account

  • 401(k) Plan with Employer Match

  • Paid Holidays

  • Paid Time Off