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ENGIE Impact partners with companies to accelerate decarbonization efforts worldwide. ENGIE Impact's comprehensive engagement model goes from strategy to implementation including data excellence and digital tools, project delivery expertise, and financing support. An authentic long-term partner, ENGIE Impact establishes credible paths to hit difficult carbon reduction metrics while sharing commitments and accountability across portfolios. With 20 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of over 1,500 clients, including 25% of the Fortune 500 Companies. ENGIE Impact is part of the ENGIE Group, a global leader in the transition toward a carbon-neutral economy through reduced energy consumption and more environmentally friendly solutions. The Role: This position is responsible for completing complex research on client accounts; is responsible for resolving bill payment edits and data, calculating and tracking billing discrepancies, in addition to working closely with other team members, vendors, and some direct client communication. Using multiple systems, the role resolves pre-identified errors and sends consolidated bills to payment. Role Responsibilities: Searching each account for any payment inconsistencies or errors including, but not limited to: One-time charges, miscellaneous edits, re-evaluate edits, deposits, etc. Overlap (Rebill Edits) Post consolidation reviews Resolve exceptions on electronic file invoices Collaborating with vendors to investigate and resolve: Potential water leaks Cost and consumption edits Collaborating with vendors to investigate and resolve urgent disconnection notices, including, but not limited to: Requesting extensions to protect accounts from negative action Obtain any missing invoicing Update/correct data as needed Confirmation of payment settlement Process urgent payment to secure safety from disconnection Maintain accurate general ledger coding allocations, vendor codes and any other file related data Perform manual consolidations as needed Responsible for account and site creation as requested by clients Perform FBI uploads Ensure that follow-up, email, and correspondence are completed in a timely manner. Follow standard operating procedures within these tasks Perform other duties as assigned. Experience: Requires 1 year of clerical and/or customer related work experience Other combinations of experience/education may be considered Education: Requires a high school diploma or its equivalent. Skills and Abilities: Must have excellent phone skills and customer service Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow) Must be able to organize, prioritize, and use time management tools Ability to demonstrate basic mathematical aptitude Must have basic problem-solving abilities Must be a team player, dependable and have a sense of ownership Must be able to adapt to change easily Must be flexible with schedule and available for overtime work as needed Work Environment: Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week Health & Safety Working Requirements Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station) Adjustable ergonomic chair Proper Lighting Heating, air conditioning and ventilation to create a comfortable environment Appropriate internet and bandwidth to conduct business Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby