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Premera Blue Cross Medical Assistant 2- 6th and Washington in Spokane, Washington

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. Forbes ranked Premera among America’s 2022 Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) because we are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

COVID-19 Vaccination Policy:

To learn more about our COVID-19 vaccination and accommodation requirements, please visit our Careers landing page.

Job Responsibilities

  • Greets patients and prepare them for physical examinations, including obtaining vital signs, weight, height, reviewing medications and medical history, allergies, and performing all ancillary tests required

  • Assist physicians during examination and treatment

  • Maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies

  • Operate and maintain autoclave machine in accordance with policy and procedures that meet all regulatory requirements

  • Maintain and operate all clinical equipment including calibration and record keeping in accordance with the current policy and procedure and manufacturers recommendations

  • Perform ancillary testing and tasks as ordered by the supervising practitioner

  • Assist in surgical tray set up and injury or acute care as directed by the treating physician

  • Maintain the lab supplies, equipment, rapid testing and all required record keeping, and quality assurance duties as required by CLIA

  • Dispenses medications and appliances, applies bandages, dressings and splints as ordered by the physician

  • Assists in maintaining a neat, clean and orderly appearance in the center throughout the day.

  • Assists PCC with managing clinic and clinician schedules to maximize efficiency.

  • Facilitates daily Huddle review of visit schedule for any patients requiring assistance from multiple care team resources or who have special needs or considerations for a successful visit.

  • Follows HIPAA guidelines and safety rules as outlined in training

  • Attend and participate in team huddles, center staff meetings, ongoing training

  • Performs all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit

  • Performs other duties as assigned by leadership

Minimum Qualifications

  • Associates Degree and 3 years’ experience or 5-years’ medical assisting experience in a clinic setting

  • Clinical competencies to perform the duties of a Medical Assistant-Certified

  • Registered as a Medical Assistant-Certified by the state of Washington

  • Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).

  • Washington State Medical Assistant Certified or Medical Assistant Interim certification, WA State Only.

Preferred Qualifications

  • Excellent critical thinking, flexibility, problem solving and communication skills

  • An interest in growing and developing skills and knowledge to be able to take on larger tasks or roles

  • Experience using EPIC

Knowledge, Skills and Abilities

  • Customer service skills to ensure an enjoyable and pleasant check in, check out as well as pre and post appointment interaction.

  • Excellent phone communication and ability to gather history and current conditions from patients prior to appointments.

  • Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel

  • Excellent verbal and written communication skills

  • Ability to interact effectively with associates and management at all levels

  • Independent decision making skills and ability to influence others to resolve issues

  • Ability to work as a member of a team or independently without supervision or direction

  • Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner

  • Ability to work in a fast paced environment while maintaing strong attention to detail.

Working Environment

  • Work is performed within a normal clincial office environment with ambient temperatures.

Physical Requirements

  • The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:This is primarily a sedentary role which requires the ability to exert up to 25 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

What we offer

  • Medical, vision and dental coverage

  • Life and disability insurance

  • Retirement programs (401K employer match and pension plan)

  • Wellness incentives, onsite services, a discount program and more

  • Tuition assistance for undergraduate and graduate degrees

  • Generous Paid Time Off to reenergize

  • Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.

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