Job Information
The Salvation Army Northwest Division Lead Housing Case Manager in Spokane, Washington
Description DEPARTMENT: SOCIAL SERVICE DEPARTMENT POSITION TITLE: LEAD HOUSING CASE MANAGER STATUS: FULL TIME, NON-EXEMPT SUPERVISOR: HOUSING PROGRAM MANAGER MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. SCOPE OF POSITION: The Lead Housing Case Manager assists in the daily operation of the program, providing transitional housing and case management services for up to 42 families. These services are designed to support participants making changes that will help them establish and maintain residential stability in the community. This position works in conjunction with the Family Emergency Shelter and Stepping Stones Housing as part of the Housing Stabilization and Continuum of Care. The Lead Housing Case Manager is responsible for the successful operation of the Housing Programs in the Program Managers absence. EDUCATION AND WORK EXPERIENCE: Bachelor's degree or higher in social work or related field preferred Two years education and two years of experience can be substituted for bachelor's degree KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Experience working with low-income and vulnerable people Case management skills for on-going support and advocacy Detail oriented and attention to detail Ability to empathize with and advocate for low-income and vulnerable people Maintain confidentiality with personal information Knowledge of social services and local resources preferred Knowledge or experience working with homeless/low-income families Have excellent interpersonal skills, with emphasis on working effectively in a team Able to make decisions based on policies and procedures manual Proficient in typing, organizing, and filing Possess working knowledge of budgeting Able to multi-task and work in a team Understand and demonstrate crisis management skills Self-motivated; ability to work with minimal supervision Communicate effectively, both written and orally, with Program Manager and other staff Have (or obtain within 30 days of employment) First Aid & CPR card Completed (or obtain within 30 days of employment) Blood-borne Pathogens course Negative TB test every two years Maintain valid Washington State Driver's license and pass a driver safety training Pass a criminal background check Microsoft Word, Excel, Access and Publisher required Microsoft PowerPoint, helpful Working knowledge of database applications and ability to use new software programs ESSENTIAL DUTIES AND RESPONSIBILITES: Provide support to the participants living in Stepping Stones Housing and Family Shelter Maintain complete program documentation for the participant Conduct move-ins and move-outs from the program Oversee office/records management, case management, data collection and reporting Survey monthly incomes; calculate Area Median Income, Average Gross Income and fees Assist participants in identifying and achieving goals Teach/facilitate at least one monthly Life Skills Class Answer a multi-line phone system Enter data accurately and promptly into multiple databases and spreadsheets Help participants find emergency services (food, clothing, furnishings, transportation, etc.) Assist current and past participants with support services as funding provides Write vouchers and track budgets for the services Conduct random UA and BA tests; unit visits Issues "write ups" to participants for non-compliance and follow through with procedures Maintain records using retention, protection, retrieval, transfer, and disposal procedures Assist with crisis management, suppor