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Clearwater Paper Corporation IT Analyst II - Application Support in Spokane, Washington

IT Analyst II - Application SupportReq No.2022-5567Location : LocationUS-WA-SpokaneCategoryInformation TechnologyPurposeClearwater Paper (NYSE: CLW) is a publicly held company and a premier supplier of private brand tissue to major retailers, including grocery, drug, mass merchants and discount stores. In addition, the company produces bleached paperboard used by quality-conscious printers and packaging converters, and offers services that include custom sheeting, slitting, and cutting. Clearwater Paper's employees build shareholder value by developing strong relationships through quality and service. Working at Clearwater Paper provides an opportunity to enrich your career through challenging and meaningful work and ongoing training and development-all in a supportive environment. We know our success depends on your success. The Application Support Analyst is responsible for providing support to business unit users of custom application software, answer technical questions, troubleshoot problems and guide users to gain productive use of software.Key Accountabilities & Responsibilities1. Application Support and Analysis Resolve IT and user productivity applications, and hardware related incidents, service requests, and problems in a timely manner in line with business requirements. Primary focus will be on IT and user productivity applications. Employ appropriate application maintenance, support and incident management processes to support and maintain IT applications, and to investigate and resolve application related incidents. Provide support to applications, assist all end users, identify and resolve issues in production within a timely manner. Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions. Assist the IT engineering and architect team with standardization across the end user services ecosystem, and help draw down on technical debt Prioritize automating mundane and repetitive tasks to help drive effectiveness of support delivery 2. Scheduling Ensure support for complex, multi-module, custom applications. Prioritize and schedule assigned support activities and tasks. 3. Process Management Ensure capacity, availability, security and service support requirements are considered in all IT application changes. Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, plans, tickets and roll out plans etc.Ensure IT application changes meet the agreed service acceptance criteria. Key Competencies & AttributesStrong understanding of business metrics; ability to develop and leverage drive data to quantitively and analytically make business decisions and take smart risks Able to think strategically and act tacticallyDemonstrated ability to lead in a matrixed and highly collaborative environment to influence change and core processesHigh degree of business curiosity; quick learner with a proactive and agile mindsetOptimistically looks toward future for opportunities to innovate and improveExceptional communication skills (written and verbal); leading and presenting complex materials for various audiencesDemonstrated experience in working with a diverse team- setting vision, strategy, tactics, and delivery.Demonstrated strong change management skills; aligning and bringing others alongEducation/ExperienceBachelor's Degree in computer science or management information systems (MIS) preferred. Minimum of 3+ years related work experience in an application/product support role. 1+ years administrating an ITSM (IT service management) tool such as Service Now, F