Job Information
CityServiceValcon External Customer Field Service Representative in Spokane, Washington
About the Company
CityServiceValcon, LLC (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company’s mission is to build a safe and balanced environment for its 200 employees while providing innovative and high-quality products to its customers.
CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon’s experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.
About the Position
We are looking for a Marketing Field Service Representative to Provide field marketing and administrative support to the ground fuel and wholesale fuels team, customers, and co-workers. Market geographies include Idaho, E. Washington, and W. Montana. Serve as a Liaison between CityServiceValcon, our wholesale/retail customers, and branded suppliers to promote, train and enforce brand programs and standards as defined by our contractual obligations and supply partners to deliver on the CityServiceValcon brand promise
You’ll report to the Vice President of Sales & Marketing, working out of Spokane, WA or North Idaho, focusing on these key responsibilities:
Travel frequently to meet with customers and vendors to conduct business focused on the development and growth of our retail customers and their dealers.
Care and nurturing of existing ground fuel and wholesale fuel customers.
Aid and support of new customer onboarding activities.
Administration and support of supplier’s various brand programs including mystery shops, technology programs, promotions, and all other relevant offerings.
Deliver superior customer service to all dealers and unbranded customers through personal visits, correspondence, and electronic communications.
Assist Marketing Sales Representatives with Mystery Shop score recovery and failure cures.
Point out the benefits of using CityServiceValcon as a distributor, our brand affiliations and provide references of our existing customer base.
Provide support and assurance that the customer’s account information is set up properly and up to date after each site visit within CityServiceValcon system(s), including other supporting department programs (KACE, TMW, etc.…)
Support Marketing Sales Representative to assure personal attention throughout the entire branding process. Follow through the first few load deliveries to assure customer satisfaction of CityServiceValcon performance. Train the customer in invoice procedures, invoice appearance, order placement procedures, credit card procedures, price obtainment procedures, rebate incentive payments, and supplier funded marketing and technology support, etc. Follow up often during the initial purchasing and/or brand renewal stage with any customer.
Participate in bi-weekly ground fuel team meetings, one-on-one huddle sessions, industry trade events and/or company and departmental quarterly meetings as requested and scheduled.
Other duties as assigned.
Requirements
Bachelor’s degree in marketing or equivalent experience in sales administration or customer service.
Proficiency in various Microsoft applications including Outlook, Excel, One Note, Teams and Word.
Ability to learn company’s custom software including Sage CRM, DM2 and TMW.
Ability to thrive in a fast-paced, continually changing environment
Must be able to deal with sensitive and personal information in a confidential manner.
Must have the ability to manage multiple and competing tasks and priorities.
Ability to travel over 60% of the time.
Benefit Highlights
2 Weeks’ Paid Time Off/year
5 Days of Sick Leave/year
Medical/Dental/Vision Insurance
Employer paid Basic Life, AD&D, and Long-term Disability Insurance
4% 401K Retirement Account Match
Additional 3% Discretionary Contribution
6 Holidays/year
Fuel, Propane, Lubricants Discount
Additional information
CityServiceValcon, LCC is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law.