Job Information
Goodwill Industries of the Inland Northwest E-Commerce Associate I in Spokane, Washington
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2187522
Closes:5/5/24 - 304 East 2nd Avenue, Spokane, WA 99202 - Part &/or Full-time/Hourly
Wage:\$16.75 p/h
Employment Benefits:<https://discovergoodwill.org/benefits/>
NOTE:Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.**
Summary:\ Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. Applicant must pass background check.\ \ Education and/or Experience:\ High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience.
Essential Duties and Responsibilities include the following:\ Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
-*E-Books\ *
- Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
- Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
- Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
- Shelve books, audio media, and DVD\'s on the proper shelves.
- Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
- Track packages through shipping systems by individual tracking numbers.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
- Communicate known customer issues with Management in a timely manner.
- Specialty Items/Jewelry
- Working knowledge of precious metals, gem stones, and synthetics.
- Must recognize brand stamps (i.e. high end, vintage and trendy).
- Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
- Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
- Photography experience. Our photos need to be clear and detailed to show the customer small details.
- Online Auctions
- Maintain up to date knowledge of antiques and salable merchandise.
- Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
- Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
- Return store merchandise not accepted for sale as directed.
- Responsible for shelving listed items and pulling sold items as directed.
- Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Other duties as assigned.
\ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \ <https://www.applicantpro.com/j/3296151-31144>