Job Information
Avista Utilities Customer Project Coordinator- Wood Pole Management and Grid Hardening - Multiple Positions in Spokane, Washington
Description
Closes: October 8, 2024Starting Range: $71,741 to $106,174Full Range: $71,741 to $118,425
Job Description
Join our team in Asset Maintenance supporting either:
Grid Hardening for a chance to make a meaningful impact on Avista’s customers through upgrades of our electrical system to reduce wildfire risk, or
Wood Pole Management to improve reliability by maintaining our electric assets.
As a CPC in Asset Maintenance, you will be part of a highly collaborative team, focused on reducing risk and improving reliability. This position utilizes strong interpersonal, communication, and technical skills to replace existing infrastructure to programmatic specifications. The role will also involve designs and rebuilds of existing facilities in order to meet or exceed our customers' expectations. Must complete the CPC training program within the allowable time schedule. A solid understanding of Avista’s Standards and relevant portions of the National Electric Safety Code (NESC) will be needed.
As a member of the Customer Project Coordinator (CPC) Family, your role is to promptly respond to customer inquiries, feedback, and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customers' expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.
As a CPC, you are accountable for the overall customer satisfaction for service, coordination and installation of company facilities. CPC's are responsible for creating and reviewing job designs (or re-wright as the creation and review of job designs) and estimates to ensure all current construction and safety standards are met, as well as ensuring job quality. It is expected that this role will provide excellent customer service by receiving feedback from customers and working to resolve customer issues. To provide working direction to crew(s) or other operations personnel necessary to manage projects and ensure a high level of responsiveness to customer needs.
Primary Responsibilities
- Promptly responds to customer inquiries, feedback, and resolves customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. 2. Selects proper material for construction jobs. Prepares or oversees the preparation of material lists and material requisitions for prepared construction jobs. Utilizes planned requirements process to assure adequate lead-time for material delivery in order to coordinate with construction schedules. 3. Assists the construction crews by fielding job prior to construction, aiding in the solution of construction problems and occasionally acting as company inspector for contract crews.4. Responsible for developing and maintaining strong relationships with municipalities and governing agencies. Contacts, advises or coordinates with customers, Home Owners Associations (HOAs), private utility reps, building managers, consulting engineers, dealers and contractors regarding project schedule, benefits, and impacts. 5. Coordinates activities and provides required information to stakeholders (such as Engineering or Real Estate) to ensure that proper facilities are installed. Works with various departments to obtain row, permits, and easements. 6. Works with customers, building managers, architects, consulting engineers, dealers and contractors to put customers' needs at the forefront. 7. Projects may include Area CPC's, joint use and (some) commercial and development, grid mod and grid hardening. 8. Able to locate gas & electric standards, service requirements, codes & compliance.
Minimum Requirements
High School diploma GED or Journeyman card
Requires valid driver's license and must be able to travel to job sites throughout Avista service territory
6+ months' relevant work experience related to GIS, planning, and/or designing construction of electric facilities with an emphasis in customer service
Strong customer service skills
Preferred Experience
College Level Degree or Journeyman Card
Experience in construction field with basic knowledge of Avista’s electric infrastructure
To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.
Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".
BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.
Pre-employment screening requirementsEmployment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.
Avista’s Commitment to Equal Opportunity and Affirmative Action Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment, Affirmative Action efforts, and Equity, Inclusion and Diversity. We strongly encourage applications from women, people of color, people with disabilities, protected veterans, and all others. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.
Equity and diversity in our workplace is important to us. Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)