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Gonzaga University HR CRM Product Manager in Spokane, Washington

Job Description: The CRM Product Manager will serve as the leader on campus who executes on the strategic objectives defined for the enterprise-wide CRM and works to refine the evolving strategic vision. The CRM Product Manager is an experienced-level position responsible for ensuring that Gonzaga optimally utilizes its CRM solution. The CRM Product Manager will serve the CRM Steering Committee, the governing body that sets the strategic direction for the employment of the CRM solution. The CRM Product Manager is responsible for providing leadership to support the technical configuration, maintenance, and oversight of the CRM application and environment, focused on ensuring appropriate access to data and applications and the protection and management of data. Minimum Qualifications: ?5-7 years of experience with CRM system(s). 3-5 years of managerial, supervisory, and/or demonstrated leadership experience. Excellent project management skills. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. Desired Qualifications: Experience with Microsoft D365 CRM. CRM Product Manager Certification of a major CRM provider. CRM Platform Developer Certification of a major CRM provider. PMP certification or similar certification/experience. ITIL certification or similar certification/experience. CRM experience in higher education. Experience with Ellucian Banner ERP. EEO Statement: Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status.

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