Work in Washington Veterans Jobs

Job Description:

We are seeking a bilingual Spanish Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to clients, resolving issues and errors, and supporting online and mobile banking transactions. If you have effective communication skills and a passion for helping others, we encourage you to apply!

Responsibilities:

• Provide exceptional service to clients, addressing their needs and resolving inquiries.

• Support clients and branches in online banking, mobile banking, and loan-related transactions.

• Contribute to achieving departmental service quality goals.

• Proactively assess clients’ service needs, provide account information, and perform various transactions on their behalf.

• Foster relationships with existing clients by cross-selling products or referring them to sales staff.

• Utilize computerized systems to gather information, troubleshoot, and track calls.

• Adhere to policies, procedures, security requirements, and government regulations.

Additional Skills & Qualifications:

• Demonstrated ability to provide professional, accurate, and responsive client service.

• Effective verbal and written communication skills, including proper phone and email etiquette.

• Experience in effective sales and referrals.

• Strong negotiation, customer service, and time management skills.

• Ability to handle multiple tasks simultaneously and work in a dynamic team environment.

• Knowledge of federal and state laws and regulations related to deposit accounts and banking operations.

• Proficiency in Microsoft Office products, with the ability to manage multiple computer applications simultaneously.

If you’re interested in joining our team and contributing to our organization’s success, we look forward to receiving your application!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.