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Associate Manager-Field Services Outside Plant Construction Job Locations US-WA-Spokane | US-ID-Coeur d' Alene ID 2024-23698 Company TDS Telecom Pay Range $72,400.00 - $117,700.00 Overview As the Associate Manager-Field Services Outside Plant Construction, you will be responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas directly supporting capital projects and inside and outside plant maintenance. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. You will be responsible for achieving all key operating metrics to include customer Service Address additions through capital project completion, capital project targets, overtime management, quality assurance program, inventory management, construction technician development, and operating budget adherence. This position requires 24/7 availability and, in some markets, leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner. Responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.). The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to businesses. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more. TDS provides communications services to a mix of small to mid-sized urban, suburban and rural communities throughout the United States. The company employs more than 3,400 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.) [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com for more information. Responsibilities Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements. Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects. Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment. Ensures team maintains proper understanding of TDS' goals and is coached through pro