Work in Washington Veterans Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Territory: Eastern WA, Northern ID, Western MT

Who We Want

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

What you will do

With direction and limited supervision, the Associate Field Service Representative will perform independent or supervised on-site installation, preventive maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for driving and maintaining customer satisfaction, providing both phone and on-site customer support, and Verifying and approving the operational quality of Stryker systems and equipment. Additional responsibilities include:

• Proficient repair, maintenance and operation of Stryker robotic systems and instrumentation.

• Serve as company liaison with customer on administrative and technical matters.

• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.

• Ensure total customer satisfaction therefore facilitating renewals of existing SAs.

• Partner with Account Executives and MPS team members actively identifying potential sales leads and communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.

• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.

• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required

• Other duties may include, but are not limited to: Travel and assist in other Field Service team members territories, prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed, Instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.

What you need

Required:

• 3+ years work experience

• High School Diploma or equivalent

• Demonstrated degree of technical skills, excellent problem-solving skills, and analytical ability

• Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary

• Working knowledge of Windows operating systems and office applications

Preferred:

• Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience

• Previous experience as a technical field service professional or in a relevant capacity

$ 27.32 – $ 37.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.