Job Information
Vitalant Appointment scheduler - 1980004752 in Spokane, Washington
Description Vitalant is hiring immediately for a Appointment Scheduelr at our fixed site donor center. As a Recruitment Coordinator you will have the opportunity to be the front-line hero to patients by scheduling present and past donors to make their next vital contribution to the community. You will also be responsible for achieving goals for recruiting current, lapsed, and potential donors, and scheduling them to donate at a fixed site location, including recruiting donors for special needs requests, such as HLA matched platelets. Every day you'll be having fun making a measurable difference in your community as you inspire donors to realize their life-transforming potential. What to Expect Schedule: Monday-Friday, 8:30-5:00 (occasional weekends) To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents. They include:
- Medical, dental, and vision insurance
- 401K retirement savings plans + 5% company match
- Tuition assistance up to 5K per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Employee Assistance Program
- HSA and FSA
- Paid time off (up to 17 days per year)
- 7 paid holidays per year
- Plus, many other employee perks and programs!
We're looking for someone who can:
- Enhance the donor experience by providing excellent customer service.
- Assist on specialized calling projects, including special reds, matched platelet requests, plasma, first time platelet donors, conversion and reminder calling.
- Use (awe) mazing multi-tasking skills while supporting numerous blood centers within Vitalant using innovative messaging to recruit, schedule appointments, and sustain platelet donors though advanced eligibility and donor center/product knowledge.
- Serves as an ambassador for the fixed site recruitment team, exhibiting a positive presence while cultivating a culture that encourages mentorship, teamwork, leadership, and innovation.
- Participates as requested in onboarding of new hires and refresher training of current staff.
Requirements
- High school diploma or GED
- 6 months customer service and/or outreach environment experience
- 2 years customer service experience preferred
- Proficient computer skills
Summary About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request. For more EEO information about applic