Work in Washington Veterans Jobs

General information Job Title Airport Customer Service Supervisor - GEG -DL Date Tuesday, September 10, 2024 State Washington City Spokane Base Pay Rate: $ 22.00 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift Requirements and Description POSITION SUMMARY Under the supervision of the station manager or duty manager the supervisor is responsible for supervising employees on assigned shifts to ensure the daily activities run safely and efficiently, while also maintaining on-time departure, arrival and servicing of aircraft or customers. ESSENTIAL FUNCTIONS/TASKS Supervises and coordinates daily activities of employees to ensure a safe and effective operation. Monitors and enforces safe working habits in accordance with OSHA, TSA, DOT, USPS regulations, DGS and Safety policies, and all applicable laws. Responsible for shift schedule to include: work assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Enforces Company policies and procedures including disciplinary action and promotes DGS policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives. Responds to employee issues or complaints in a timely manner. Communicates with Station Manager concerning any problems or issues. Schedules and conducts shift meetings. Trains, coaches, counsels and mentors employees in compliance with DGS and station policies. Assists in the administration of payroll, completes shift paperwork and performs other office duties. Performs job duties of assigned shift. (i.e. ramp, cabin service, customer service, passenger service) All other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Knowledge of DGS, Safety, Security, Ramp, Cabin Service, Operations, Customer Service, FAA, Airport, OSHA,USPS, DOT and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, read and interpret documents. Competency Statement(s) Safety - Ability to follow established safety policy and procedures and identifies and corrects conditions that affect safety in the workplace and must be able to wear Personal Protective Equipment (PPE) such as reflective vest, gloves, safety glasses, steel-toed boots, and ear plugs. Attendance and Reliability -Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift. Problem Solving/Judgment- Gathers and analyzes information and utilizes knowledge of procedures to make sound decisions in a timely manner. Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, convey and understand the comments and questions of others. Leadership/Coaching/Counseling-Ability to lead, motivate, coach and council employees in concert with Company and Station goals and objectives. Accuracy - Ability to perform work accurately and thoroughly to service or load aircraft. Competency Statement(s) continued Page 2 Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.. Honesty/Integrity/Ethical Standards - Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings. Customer Service Oriented - Ability to take care of the customers' needs and personal belongings while following company procedures. Organizational/Time Management-Ability to work in an organized fashion and under tight time constraints to service aircraft or customers. Teamwork - Ability to work w