Job Information
Phoenix Protective Corporation Security Dispatcher Manager (Operations) in Spokane Valley, Washington
Security Dispatcher Manager (Operations)
Spokane Valley, WA, United States of America
$25.00 - $28.00
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Overview
Discover exciting career opportunities with Phoenix Protective Corporation (PPC), where innovation meets unwavering dedication to service and fostering meaningful customer relationships. At PPC, we go beyond traditional security companies by prioritizing a work environment that champions employee ownership, integrity, and loyalty. As part of our commitment to our team we provide comprehensive benefits including Health, Dental, Vision, Life Insurance, Paid Time Off (PTO), and Employee Assistance Programs (EAP), ensuring your well-being is a top priority.
We currently have an opening for Security Dispatcher Manager based in our Spokane Valley office. This position will be responsible for all dispatching duties company wide, overseeing daily operations, reviewing performance, reviewing documents for accuracy.
Job Skills / Requirements
Supervised a minimum of 12 persons in a Dispatch setting
Bring ideas to the table to help grow dispatch and make more efficient
Ensure all officers are on site as scheduled - contact & assign replacement officers for call offs
Maintain all communications between officers and supervisors in the field
Designate and assign response to alarm calls
Maintain a daily log of all incoming/outgoing calls and all activities during shift
Enter and update schedules utilizing Excel & Winteam our web based enterprises software
Review field reports for grammar and spelling & submit to clients
Organize and maintain department forms and files
Prepare and maintain weekly and monthly department reports
Minimum Requirements:
Able to multi-task and think on your feet in stressful situations
Able to deal with all levels of personnel and the general public in a professional and effective manner
Must be able to use initiative and independent judgment within established policy and procedures
Mental alertness and attention to detail required while being able to prioritize and follow-up on task
Excellent computer skills to include Outlook, Word, and Excel
Flexible working schedule to include night and weekends
Able to obtain a Washington State Security License
Able to maintain confidentiality & discretion
MUST have previous Dispatcher or similar experience
Multi-line phone experience preferred and/or excellent phone etiquette
Military, Law Enforcement, or Security experience a plus
Starting wage $25-$28hr/DOE
Women and minorities encouraged to apply
Education Requirements (Any)
High School Diploma
Certification Requirements (All)
Valid State Drivers License
Additional Information / Benefits
*Team environment
- Direct deposit payroll
*401(k)with company matching
*Life insurance
*Excellent medical insurance with prescription benefits and vision
Dental insurance
PTO (Paid Time Off
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
This is a Full-Time position
Relocation is not provided and travel is not required
Number of Openings for this position: 6
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