Job Information
Lauren Gurske Insurance Agency Insurance Customer Service Representative in Spokane Valley, Washington
* Join Our Team as an Insurance Customer Relations Specialist!*
We're excited to welcome a new member to our team as an Insurance Customer Relations Specialist. This part-time role, approximately 25 hours per week, offers the potential for full-time transition down the line. Your workdays will span Monday to Friday, between the hours of 11:30 am and 4:30 pm, with potential for additional hours between 8:00 am and 11:30 am when needed. This is an in-office position only. Starting pay is $17.50 per hour, complemented by benefits like paid vacation and holidays. This opportunity is built for the long term, offering ample room for growth. If you're seeking a position with longevity and the chance to thrive, this is the perfect fit for you. The start date is dependent on licensing. We would like to welcome someone onto our team as soon as possible.
* Responsibilities at a Glance:*
- Provide exceptional client support and communication
- Handle client inquiries and correspondence with care
- Manage incoming calls with professionalism and efficiency
- Coordinate and schedule client appointments seamlessly
- Process payments accurately and promptly
- Assist with policy documentation and processing
- Maintain and engage with our social media platforms
- Assist in keeping our office space tidy and organized
* Essential Criteria:*
- Must be at least 18 years old
- Possess a minimum high school diploma or GED equivalent
- Successfully pass a background check
- Have reliable transportation for commuting
- Have at least some related experience in an office setting or in the insurance industry.
- Hold a valid WA license for Property and Casualty Insurance or be willing to obtain one before starting. If unlicensed, we cover the costs of the required online course and the first attempt at state testing, with an agreement of reimbursement if employment ends prior to 6 months after start date.
* Our Perfect Fit Team Member:*
We're seeking an individual who embodies the following traits:
- Warm and approachable, with a knack for building rapport
- Self-motivated and passionate about their position
- Patient and empathetic, capable of understanding and addressing client needs
- Maintains a healthy work-life balance and encourages others to do the same
- Collaborative team player with strong communication skills
- Dependable, punctual, and committed to excellence
- Highly organized, adept at managing tasks with high attention to detail
- Quick learner, adaptable to evolving situations and challenges
- Comfortable engaging with clients both over the phone and in person
- Proficient in basic computer skills and savvy with technology
- Familiarity with social media management and its role in customer engagement
- Willingness to seek assistance when necessary while demonstrating independence and initiative
* A Peek Inside our Agency:*
Welcome to our cozy corner of the insurance world! Nestled in Spokane Valley, our agency has been a staple in the community for many years. Under new ownership since April 2023, we've upheld our commitment to exceptional customer service and building lasting relationships. Referrals are the heartbeat of our business, and we take pride in providing our clients with top-notch service. Our office environment is warm and inviting, where everyone is on a first-name basis. As we look towards the future, growth and retention are key pillars of our vision. We believe in maintaining an inclusive and professional w