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Kelly Services Medical Device Product Complaint Associate-Remote in Snoqualmie, Washington

Medical Device Product Complaint Associate- Remote

Schedule: Full Time

Mon-Fri, Standard Working Hours- Some flexibility

This is a Remote position working West Coast hours

Pay Rate: $20-25 DOE

1 year Contract possibility to Convert or Extend

The Complaint Associate provides complaint support activities such as receiving, evaluating, processing and investigating product complaints to the subsystem level, customer/product complaints, in compliance with all Quality Management Systems (QMS) requirements. Product Complaint Support activities include, but are not limited to; evaluating documents, contacting clients and data entry.


  • Manages assigned complaints to ensure efficient resolution.

  • Assures complaints from written, electronic, and oral communications are entered into the complaint handling data base in accordance with procedure.

  • Takes initiative and action to respond, resolve, and follow up on all product complaints in a timely manner.

  • Assists in ensuring the timely completion of investigations, closure of all complaint tasks, and ensures that the required information is contained in the record prior to submitting for closure.

  • Provide complaint support which includes but is not limited to: sorting through inventory, pulling paper files, scan and email documents to our web file, evaluating documents, contacting clients and data entry.

  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

  • Duties may be modified or assigned at any time to meet the needs of the business

Experience Requirements:

  • Bachelor’s degree in a scientific discipline

  • 1-3 Years’ relevant experience in medical equipment function or repair, troubleshooting, complaint review/response

Successful Individual Skills:

  • Team player who demonstrates positive, constructive interpersonal skills and strong organizational skills

  • Good administrative skills, able to support team documentation needs

  • Able to understand basic medical terminology and converse with clinicians

  • Proficiency in reading and understanding technical literature such as product specifications and data sheets

  • Must be able to manage phone system, and answer customer inquiries in professional manner

  • Strong analytical and problem-solving skills

Why Kelly ® ?

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (