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Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! The Manager of Project Management oversees and manages the customer-facing Spacelabs Project Management team. This team is responsible for ensuring comprehensive project management of Spacelabs' products from pre-sale through project closure. This is a customer-facing role that must enhance the Company's reputation for providing caring, effective, long-term product support. This position will provide leadership support to include mentoring and onboarding team members. Key success indicators include increasing generation of revenue through effective execution of professional service and service plan offerings; improving team-wide work tracking and prioritization; ensuring the team maintains a standardized methodology for project management; and enhancing the perception of Spacelabs Healthcare, particularly with current and prospective customers. Additionally, it is essential that this role builds effective working relationships and synergies with internal stakeholders, especially within the Sales, Operations and Service business areas. Responsibilities Manage the daily operations of the Patient Monitoring and Diagnostic Cardiology Project Management teams. Relentlessly pursue value-driven standardization of work practices. Mentor, train, and onboard team members. Promote professional development of team members. Provide first-level escalation for project management issues. Adapt team processes in anticipation of evolving technology and changing business needs. Ensure team processes meet the expressed needs of stakeholder business areas, including Sales, Operations, Finance and Service. Maintain Profit & Loss responsibilities for the Project Management team. Develop effective relationships with Sales leadership, Account Sales Executives (ASEs), Field Service and other key stakeholders to ensure good understanding and communication of customer project goals and expectations. Ensure that project management documents and templates are current and meet evolving business needs. Drive the development of new documentation, as necessary. Demonstrate tremendous empathy to customers and coworkers alike. Utilize an appropriate level of tact and professionalism when providing customer support. Carry out the strategic mission of the Spacelabs Service organization, as defined by Service leadership and the Spacelabs organization. Lead cross-functional teams to meet project requirements and deadlines. Enhance Sales efforts by supporting the Sales process. Ensure the team maintains pristine records of customer projects. Optimize revenue collection, ensuring effective periodic reporting. Ensure the project management team's effectiveness as remote workers. Provide remote and onsite leadership to the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Ensure that customers experience an effortless transition between project implementation and post-implementation support. Ensure that Spacelabs charges appropriately for all project management services provided. Ensure good stewardship of company resources. Ensure proper use of project risk management techniques within the project management group, including the appropriate use of project change management. Report on project management activities, as appropriate. Deliver appropriate and effective executive-level communication. Ensure that applicable processes under the Spacelabs Healthcare Quality Management Sys