Job Information
Carlisle Interconnect Technologies Inside Account Rep in Snoqualmie, Washington
SUMMARY This position is responsible for all aspects of order processing. This includes everything from handling sales orders to confirming accurate delivery details to managing customer satisfaction. ESSENTIAL JOB FUNCTIONS * Manages customer relationship by providing daily operational support. * Manages tracking for all incoming new orders through internal confirmation processes. * Assist with high-volume data entry to deliver precise and timely work orders to the production staff. * Communicates all relevant information and ensures customer satisfaction regarding the activities in scope. * Responsible for forecast portal downloads and distribution of new orders. * Responsible for management of consignment orders from forecast through invoicing, as well as support for contract renewal. * Keeps the customer informed of progress at all stages. * Deals and coordinates any order prioritization. * Processes all the order management requests in a timely manner and according to the customer's instructions/procedures. * Maintains, monitors, and updates post sale management dashboard. * Manages all transaction processing activities, finding solutions, and giving answers to raised queries/issues. * Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity. * Looks proactively for enhancements of current activities and contributes with ideas/own activity to the process improvements' definition and implementation request with the customer to meet expectations. * Contributes to team effort in a collaborative and supportive manner. Other duties as required in support of the department and the company SUPERVISOR RESPONSIBILITIES This position does not have any supervisory responsibilities. ENVIRONMENTAL POLICY Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies. EXPORT COMPLIANCE DISCLAIMER This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder). TRAVEL 5-10% QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE * High school diploma or GED. * Associate degree or two (2) years' work experience in specific area/field. * Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred. * Experience in the flexible circuit board industry preferred. LANGUAGE SKILLS * Ability to read, write, speak, and understand English. * Proficient written and verbal communication skills. * Bilingual preferred. JOB SKILLS * Experience with CRM software (e.g., Salesforce). * Knowledge of ERP systems, SAP preferred. * Proficient computer skills with the ability to learn new software. * Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams). * Excellent communicatio