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Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Field Services Site Lead

Field Service Technician Lead will provide local IT leadership and support services for an Allegion facility or support area. Meet with Site management providing information and data on tickets, and Service and Projects updates. Provide exceptional customer service to site personnel while providing exemplary technical support. The role will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time, it will require travel to provide support to other locations including our location in Everett, this will be cover by the company.

What You Will Do:

• Lead assigned projects to drive operational and/or IT improvements.

• Meet with local leadership and management on needs, issues, and associated priorities.

• Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level and higher, to exceed end-user expectations per Service Level Agreement metrics.

• Demonstrate independent troubleshooting and decisive problem solving.

• Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals.

• Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.

• Provide on-call support required as needed.

• Assist in assigned projects to drive operational and/or IT improvements.

• Follow and promote defined ITIL procedures.

• Provide basic support of network, server, security, and application infrastructure.

• Perform root cause analysis to eliminate reoccurring incidents.

• Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics.

• Install technology hardware and software that fulfill user requests according to standards or requirements.

• Perform other assigned operational duties.

What You Need to Succeed:

• A minimum of 2-5 years’ work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.

• Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.

• Experience with PC Hardware troubleshooting.

• Basic Audio-Visual Support

• Experience with handheld scanners.

• Experience supporting label, laser, and multifunction printing.

• Broad technical IT knowledge and awareness of industry trends.

• Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.

• Working in cross functional teams and the ability to work as part of a virtual team.

• Ability to multitask and prioritize effectively.

• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

Compensation:

This range is provided by Allegion. Your actual salary will be based on your skills and experience, along with other factors.

• The expected Base Salary Range: $65,000 - $95,000. The actual compensation will be determined based on experience and other factors permitted by law.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy”

Unlimited Paid Time Off

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

Employee Discounts through Perks at Work

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.