Work in Washington Veterans Jobs

Description We are searching for a proficient Customer Service Representative to join our team in the water industry located in Shoreline, Washington, 98155, United States. This role offers a long term contract employment opportunity where you will be primarily responsible for managing customer accounts, handling customer inquiries, and ensuring accurate record-keeping.

Responsibilities:

• Handle all inbound and outbound customer calls with the utmost professionalism.

• Efficiently manage customer accounts including changes in address and emergency contact information.

• Process customer payments promptly and accurately.

• Utilize Microsoft Excel and Microsoft Word for data entry and record-keeping tasks.

• Respond to customer inquiries and find suitable solutions related to their accounts.

• Regularly monitor multiple email inboxes and provide timely responses to customer emails and escrow requests.

• Explain billing policies, practices, and regulations regarding rates, billing, payments, etc. to customers.

• Schedule appointments as needed.

• Greet visitors in the lobby and at the drive-up window, directing them to the appropriate person.

• Maintain up-to-date customer credit records. Requirements • Proficiency in answering inbound calls, ensuring customers' queries and concerns are addressed effectively and efficiently.

• Prior experience in call center customer service, demonstrating exceptional problem-solving abilities and customer engagement.

• Excellent customer service skills, with a focus on providing an outstanding customer experience.

• Ability to perform data entry tasks accurately and promptly.

• Experience in managing email correspondence, ensuring timely and detail-oriented responses to customer inquiries.

• Expertise in handling both inbound and outbound calls, maintaining a high level of detail orientation and courtesy.

• Proficiency in using Microsoft Excel, including data input, spreadsheet management, and basic calculations.

• Familiarity with Microsoft Word, with the ability to create, edit, and format documents.

• Experience in order entry, ensuring all customer orders are accurately recorded and processed.

• Ability to schedule appointments effectively, ensuring optimal utilization of resources and customer satisfaction. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .