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Description

At Amazon, we're working to be the most customer-centric company on earth. Our Business Operations Workspace team is known for its speed, accuracy and exceptional service. To drive this program we are looking for a new Program Manager to lead space planning projects, space portfolio management, and design workspaces where Protective Services (PS) teams can do their best work.

This role will work closely with Global Real Estate & Facilities (GREF), Amazon Security (AmSec) Workplace Strategy, and PS Points of Contact (POCs) to ensure efficient space planning and management across our extensive global network of offices supporting PS teams.

Key job responsibilities

1. Collaborate with PS & AmSec POCs and GREF and facilities teams to develop and implement strategic space planning initiatives for PS orgs across 430+ office locations.

2. Serve as the primary liaison for PS facilitating communication and coordinating efforts to meet the evolving needs of our 12,000+ team members.

3. Analyze current space utilization and forecast future requirements based on PS teams' growth and expansion.

4. Manage projects related to office expansions, relocations, reconfigurations, secured space buildouts, and space optimizations, ensuring minimal disruption to PS team operations.

5. Develop and maintain relationships with key stakeholders, including regional facility managers, GREF project managers, GREF Global Business Partners/occupancy planners, and AmSec/PS POCs.

6. Create and maintain documentation on space allocation, usage policies, and best practices for PS space portfolio.

7. Regularly assess and report on the effectiveness of space planning initiatives, identifying areas for improvement and cost savings.

A day in the life

As the space planning/management program manager, you will lead projects of various sizes/scope partnering closely with PS teams to understand their space needs and then with GREF to ensure seamless and frugal execution with the highest levels of confidentiality from start to finish.

You will be meticulous in your communication and responsiveness, escalating when necessary to ensure any/all blockers are removed and expectations are level set throughout the process.

As a member of the PS BizOps team, your role is not only customer focused, but collaborative in nature and you will utilize space management data to identify opportunities to better support our staff, presenting quarterly metrics to senior leaders, You will identify where frugality can be increased on a global scale, remove blockers, be creative, be willing to think-outside-the-box, and enforce Amazon policy. In addition, you will dive deep daily into partnerships with your stakeholders, take ownership for high priority projects, and manage an ever changing portfolio of projects and planning, both for standard space projects but for return to office (RTO5) efforts.

About the team

The PS BizOps team's mission is to add value in all aspects of day-to-day Protective Services' business operations. The PS BizOps Team is here to support our teams as effectively and efficiently as possible, foster an inclusive culture, grow and develop our people, recognize everyone's contributions, and have fun together.

We foster a culture of partnership and collaboration with our customers; standardize operations for PS teams, Business Partners, and Stakeholders; and identify, assess, and mitigate operational, financial, and regulatory risks.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• 2+ years of managing stakeholders in cross-functional project experience

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.