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Blue Origin LLC Windchill Help Desk Support in Seattle, Washington

As part of a diverse and hardworking team of experts, you will contribute to aerospace applications of Product Lifecycle management (PLM), supporting the Windchill PLM system and related applications across all phases of launch vehicle system design, development, testing and operations. You will help us implement smart processes that leverage the toolset's capabilities, integrate Windchill with home-brew and third-party applications, and ensure the ongoing health of the server. This position will directly impact the history of space exploration and will require your dedicated commitment and detailed attention towards safe and repeatable spaceflight.We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required! Responsibilities:Log and document help-desk interactions, requests, and resolutions.Resolving technical requests while maintaining service delivery expectations, timely response and timely support resolution.Ensure positive CAD/PLM system user experience.Provide Windchill technical support to the CAD and PLM user base.Qualifications:2 years or more as a Windchill (functionality and capability) power user.Experience using a service desk application to manage support requests.Familiar with Atlassian toolset, especially Confluence and JIRA.Familiarity with Windchill product structure and relationship to CAD data.Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusionMust be a U.S. citizen or permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Desired:Configuration Management Practical Experience.Familiarity with computer aided design (CAD) software.Familiarity with Windchill Business Administration functions.Export Control RegulationsApplicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.Equal Employment OpportunityBlue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws. For more information on "EEO Is the Law," please see here and here.Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with the Wash

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