Work in Washington Veterans Jobs

VP / Software Engineer

Seattle, Washington

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities :

• Provide solution development using proven best practices of IVR application.

• Test and support IVR application and perform hands on IVR development with focus on various Genesys and Nuance technologies and solutions.

• Work with team on multiple software implementations related to IVR and in deploying contact center solutions in a private or public cloud environment.

• Ensure the systems design and solution are aligned to achieve the desired business outcome.

• Ensure the coding/quality control practices are aligned to achieve desired technology outcomes.

• Identify and develop ways to improve the quality, capability, and efficiency of testing processes.

• Build a Speech enabled IVR development using Genesys and Nuance Framework.

• Develop Interactive Voice Response (IVR) projects using Eclipse IDE, build and deploy applications using Jenkins (CI/CD), and use JIRA to fulfill AGILE project lifecycle methodology.

• Utilize J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components.

• Utilize VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers.

• Build Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers.

• Utilize Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

Required Skills & Experience :

• Bachelor’s degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Engineering (Any), or related; and

• 5 years of progressively responsible experience in the job offered or a related IT occupation.

• Must include 5 years of experience in each of the following:

• Building a Speech enabled IVR development using Genesys and Nuance Framework;

• Developing Interactive Voice Response (IVR) projects using Eclipse IDE, building and deploying applications using Jenkins (CI/CD), and using JIRA to fulfill AGILE project lifecycle methodology;

• Utilizing J2EE, JSP, Servlets, and Webservices to perform middleware connections that integrate into functional IVR components;

• Utilizing VXML, CCXML, ASR, and TTS frameworks to build a voice recognition IVR for Contact Centers;

• Building Grammar Files for a working Natural Language Process (NLP) run on Automated Speech Recognition (ASR) servers; and,

• Utilizing Maven, Gradle, and Genesys Routing tools to build and execute the IVR applications.

If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com and reference the job title of the role and requisition number.

Employer :Bank of America N.A.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - WA - Seattle - 401 Union St - Rainier Square (WA1510)

Pay and benefits information

Pay range

$182,400.00 - $192,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.