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SALESFORCECOM INC VP, Digital Success Experience in Seattle, Washington

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Global Success organization is dedicated to helping our customers realize value from their investment with Salesforce, working in concert with our partners across the Customer Success Group (CSG) and Salesforce. The VP of Digital Success Experience is a senior leadership role focused on one of the most strategic initiatives for the Global Success organization. This role leads ideation and delivery of digital-first transformational success experiences for Salesforce customers as well as internal Success teams, across a diverse set of channels and digital properties. These experiences drive successful product on-boarding and adoption, accelerate our customers' time to value and scale our reach. The ideal candidate has a track record of envisioning and growing innovative content-based digital experiences; is customer success obsessed - actively partnering with internal and external customers to understand their stated and unstated objectives; is highly strategic and laser-focused on shaping pragmatic solutions that drive tangible impact for the customers; and is highly collaborative, quick to build trust with stakeholders and peers, and able to align with relevant initiatives across the Salesforce ecosystem. ResponsibilitiesDevelop and cultivate a high performing team of digital business architects and experience designers Establish a shared vision and strategy for a set of multi-channel digital customer success experiences Lead the team through ideation, roadmap creation, and launch of innovative digital success experiencesOversee delivery of digital solutions and experiences that align with overall customer success objectivesDrive decision-making and collaboration across a network of stakeholders, delivery partners, and operational teamsContinuously optimize and grow the engagement of internal and external customers with digital success channels Be vigilant about elevating the customer experience, and making it easy for our customers Integrate primary research and market analysis into designing impactful digital experiencesDefine and analyze metrics that inform the success of digital success experiences; course-adjust accordinglyMaximize efficiency in a constantly evolving environment Qualifications15+ years of experience in product management/digital transformation/digital experience or similar rolesExceptional interpersonal, communications, and presentation skills with the ability to foster honest dialogExperience engaging, influencing, and communicating with senior executivesResults-oriented with a history of overseeing multiple complex projects simultaneouslyDemonstrated success in building trust and working effectively with cross-functional teamsData-driven, and experienced in using data and AI to drive relevant digital experiences Team management experience - both direct and matrixedExperience in Content-based digital experiences and adoption marketingUnderstanding of SaaS-based business and role of Customer Success functionStrong history of partnership with technical teams to deliver impactful digital experiences Experience envisioning and delivering on B2C digital experiences is a plusSalesforce technology experience - Sales Cloud, Marketing Cloud, Experience Cloud - is preferred AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclus

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