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University of Washington Visitor Services Team Member (Administrative Assistant 1) in Seattle, Washington

Req #: 191362

Department: Burke Museum

Appointing Department Web Address:

Posting Date: 06/10/2021

Closing Info: Open Until Filled

Salary: $17.05 Hourly

Shift: Alternate Work Shift

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. Burke Museum currently has an outstanding opportunity for a Part Time Temporary Visitor Services Team Member (Administrative Assistant 1). The Burke Museum opened its new building in 2019 and has 15,000 square feet of new permanent exhibits explore topics including deep time, the natural world, the people and cultures of Washington State and cutting-edge science. Along with a brand new building and exhibits, the Burke has developed a re-imagined visitor experience centered on removing the barriers that have traditionally separated the public side of the museum (the exhibits) from its working side (the collections storerooms, labs, and other workspaces). Every visit to the New Burke is different because every day brings new work. In addition, because we are doing this work right out in the open, everyone can experience it and join in. Job Summary: The Burke Museum is seeking energetic, customer-service-oriented Visitor Services Team Members with a passion for interacting with the public to ensure a positive experience for all visitors to the museum. As a part of the Burke’s Visitor Experience department, this position gives those interested in museum careers valuable experience with all visitor-facing aspects of museum work including admissions, membership, store, exhibits and programs. Visitor Services Team Members are often the first staff to engage with visitors and are responsible for ensuring clear and easy ticketing and entry processes, a welcoming orientation to the New Burke Experience, be a resource for visitors throughout the galleries, and provide opportunities for visitors to engage with the Burke more deeply by becoming a member or purchasing a memento in the museum store. Team members will receive ongoing training on customer service best practices, a thorough overview of the Burke’s collections and programs, and an introduction to the Burke’s approach to equity, inclusion, accessibility, and decolonization. Responsibilities include but are not limited to: Admissions: • Welcome visitors and provide excellent customer service. Share information about daily happenings, exhibit highlights, and visitor amenities. Warmly orient visitors, assist with wayfinding, and answer questions about the museum and surrounding area. • Process admission, membership, and gift store transactions. Consistently and actively promote membership, working to meet individual and team membership sales goals. • Maintain galleries and lobby by cleaning glass, and picking up trash. Support the Admissions Coordinator and Manager in maintaining a clean and orderly admission desk, notifying Supervisor of any supply requests. • Maintain store stock and spaces in a neat and orderly fashion under guidance of Store Coordinator. • Count, tag and prepare inventory for the store as needed. • Assist with line management and ticket scanning. • Understand and effectively communicate all museum policies and practices as they apply to the Admissions Desk, membership, gallery access and all front of house matters. • Direct in-person and phone inquiries appropriately to other departments. Additionally, some staff will serve in the following roles with the lists requirements and expectations: Gallery Guide • Serve as front line of security and as eyes on the exhibits and entrances. • Protect and care for the gallery spaces by ensuring that food and drink are not taken into gallery spaces, and performing daily cleaning functions. • Provide basic interpretative assistance to gallery visitors by learning the daily happenings in the collections and galleries, directing visitors to the action, and supporting the visitor experiences through a wide array of subjects. • Must be able to stand and walk for long periods. Leads • Supervise Visitor Services staff in absence of (or to support) Coordinator or Manager. • Perform register opening and closing. • Intervene in difficult visitor interactions in a calm and professional manner. • Ensure Visitor Services staff are successfully performing daily tasks and reaching sales goals set daily. • Learn what is happening daily throughout the museum and share it with Visitor Services team, ensuring a cohesive voice throughout the visitor’s experience. • All Admissions/Gallery Guide tasks. Birthday Party Staff • Facilitate paid Birthday Party experiences for children. • Set up and reset event rooms for Birthday Parties. • Provide basic interpretive assistance to gallery visitors. Requirements and Desired Qualifications: Requires High School/GED AND one year of office clerical support experience OR equivalent education/experience. Outgoing personality with excellent customer service experience, strong communication and listening skills, and fluency in English required. Ability to remain standing for extended periods of time and move equipment and furniture, lift up to 40 pounds regularly. Must pass a mandatory background check. Experience working in museums, visitor services, or customer service and/or strong interest in natural history and culture preferred. Desired: Fluency in American Sign Language and/or languages other than English. Cash handling and register experience. This is a part-time, hourly position with shifts that include weekdays, some evenings, weekends, and holidays. Must be available to work Saturday, Sunday and holiday shifts. Schedules are variable and average 10-12 hours per week. Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.