Work in Washington Veterans Jobs

Description

This group is called LiveEvents. I have provided information below on the teams and what they are looking for, but essentially they are scaling the world's largest streaming operation for both live and linear events.

For each position, the team is looking for someone who is going to be more than a button pusher and push to f ocus on achieving results, act proactively, and take full responsibility for the process.

About the Team

This Global leader has developed a world-class video distribution platform. Now, that platform is growing even more with live, linear, and special events that enable customers to watch what they want and get even one step closer to cutting the cord. The service also offers TV shows exclusively available for members in each country, and more recently, live sports, including the US Open tennis from 2018 and Premier League games from 2019. Beyond this content exclusivity, the service further differentiates from other video-on-demand services by offering members the opportunity to subscribe to 60+ channels like Discovery, Starz, Eurosport Player, and Hulu and hundreds of thousands of additional titles to watch instantly with no extra apps to download or long term contracts. This Global Leader is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide.

The Live Playback team delivers consistent, elite customer experiences which \"just work\" for everyday consumers. We build reliable, high-performance live experiences and take ownership of the end-to-end live streaming experience from the live encoding core platform out through AIV\'s client applications. Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. This is the place to be if you crave a sense of ownership.

Key job functions

Execute multiple live streaming events concurrently; be the sole owner of many tier-1 live events for our customers, ensuring they have the highest quality experience.

Work with tenured engineers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes

Understand high-level technical aspects of streaming video systems and services.s

Work on live video operations and maintenance, driving efficiency improvements through automation

Live event system and support reporting

Customer notification and workflow co-ordination with follow-up to maintain service level agreements

Creating and maintaining team-specific knowledge-base articles and operational and training documentation

Basic qualifications

3+ years overall development/technical support experience, ticket creation and escalation

1+ years streaming video delivery experience, and understanding of encoding and transcoding technologies including HLS, DASH, h.264, h.265 technologies and systems for OTT delivery

1+ years of technical operations experience, including support and incident management, operations monitoring, process improvements, and metrics reporting

Fundamental knowledge of AWS technologies, and networking concepts

Proven ability to troubleshoot and identify the root cause of issues. You\'re a natural problem solver!

Demonstrated skill and passion for operational excellence and efficiency, and able to work nights and weekends. No overnight shifts required.

Preferred qualifications

Experience with on-site, live video production or master control facility

Experience in a technical customer support role

Experience in a technical QA role

Experience working in live sports

Experience with software development or scripting in standard languages like JavaScript/React/Typescript or Python.

The live streaming experience or experience is in a similar production environment.

Experience in Python and/or shell scripts

Knowledge of encoding hardware and software, i.e., ffmpeg, harmonic, and Elemental.

Skills

OTT, Transcoding, Encoding, video, streaming, adaptive bit rate, mpeg

Top Skills Details

OTT, Transcoding, Encoding, video, streaming, adaptive bit rate, MPEG

These are key critical to the role. They want someone who will come in and take ownership of the environment. Because they are not building a product but a platform and owning it from end to end within HD streaming. The manager is looking for people who see a problem, own the management, and fix that problem.

Experience Level

Expert Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, Dental & Vision

• 401(k)/Roth

• Basic/Supplemental Life & AD&D

• Short and long-term disability

• HSA & DCFSA

• Transportation benefits

• Employee Assistance Program

• Company Paid Time off or State Sick Leave

Pay and Benefits

The pay range for this position is $30.00 - $37.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Mar 13, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.