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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Infrastructure Performance Management (IPM) team performs a business control and vendor management function for every colocation (colo) vendor with which AWS has infrastructure deployments. The team manages AWS’s colo vendor business review program, which is used to manage and drive improvements to vendors’ service performance and is one of AWS’s Sarbanes Oxley compliance (SOC) controls. In addition, IPMs facilitate and drive issue resolution between AWS internal customers and its colos, primarily associated with vendor performance, contractual service level violations, and infrastructure risk reduction. Through these activities, the function supports and empowers Operations, Security, and other key stakeholders to share expectations and work in close partnership to drive service improvement and resolve both contractual and relationship issues.

As a Vendor Performance Manager you will work with teams across AWS to manage commercial relationships with AWS’s colocation providers and drive service improvements across a large, global portfolio of infrastructure deployments. You will lead cross-organizational business reviews with our vendor partners, lead the development and implementation of infrastructure risk reduction and mitigation projects, and drive projects and initiatives that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities. In this role, you will also act as a subject matter expert on AWS’s commercial relationships with these vendors and on their overall service performance.

Key Responsibilities

· Lead cross-organizational business reviews with key infrastructure providers

· Lead development and implementation of infrastructure risk reduction and mitigation solutions

· Identify and drive targeted improvement initiatives to raise service performance with specific vendors.

· Manage the commercial and operational relationships with key infrastructure vendors

· Empower internal customer teams like Operations and Security by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors

· Lead design and implementation of projects, initiatives, and process improvements that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities

· Act as a subject matter expert on AWS’s commercial relationship with infrastructure vendors and on these vendors’ overall service performance.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Herndon, VA, USA | Seattle, WA, USA

Basic Qualifications

• 5+ years of professional or military experience

• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals

• Experience with sales CRM tools such as Salesforce or similar software

• Knowledge of Excel at an advanced level

Preferred Qualifications

• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $213,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.