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ICONMA, LLC UX Researcher in Seattle, Washington

Job Description

  • This role will drive end-to-end research studies that help the Client Platform marketplace governance team develop and deliver high-quality UX designs and workflows for feature sets that meet critical customer needs. In addition, this role will support the lead UXR in executing multi-phase, programmatic research that will inform the future vision and roadmap of the marketplace governance product portfolio.

  • Drive end-to-end tactical research studies, ensuring that the product team’s research needs, and ultimately customer needs, are met with useful and easy-to-use features.

  • Top 3 Daily Responsibilities:

  • Scope and lead research studies, working with PM, Design, and Engineering as necessary to ensure research needs are understood, accounted for, and delivered by the research.

  • Compile, analyze, and synthesize research findings into actionable insights that improve either the utility or usability of needed feature sets.

  • Share results of research through reports, meetings, and workshops with PM, Design, and Engineering stakeholders, working to align team members on key insights that move the product forward.


  • Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Sociology, Anthropology, Ethnic Studies, or a related field

  • 3+ years of applied research experience

  • Organized, detail oriented; ability to multitask, prioritize, and efficiently manage time

  • Ability to adapt to changing requirements, priorities, or focus areas

  • Can work independently and prioritize time across multiple projects to meet deadlines

  • Excellent observation, analysis, and synthesis skills

  • Strong oral and written communication

  • Quick learner, self-directed in gaining new skills or knowledge, can do attitude

  • Interest in technology research and / or user research methods

    Nice to have Skills (not required):

  • Technical understanding of cloud platforms and application development

  • Familiarity with the needs of platform/system admins, platform/system engineers, and/or cloud architects

  • Masters degree (or higher) in Human-Computer Interaction, Human Factors, Psychology, Sociology, Anthropology, Ethnic Studies, a related field, or equivalent practical experience.

    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.