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CareOregon Inc. User Experience Researcher in Seattle, Washington

Career Opportunities: User Experience Researcher (24394) Requisition ID 24394 - Posted 07/05/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (2) Job Description Print Preview If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws. Job Title User Experience Researcher Exemption Status Exempt Management Level n/a Direct Reports n/a Manager Title Manager, Digital Customer Experience Department Member Engagement Requsition 24394 Pay & Benefits Estimated hiring range $98,390 - $120,250 / year, 5% bonus target, full benefits. Posting Notes This is a fully remote role open to OR or WA, with occasional travel to our Downtown Portland office. Job Summary The User Experience Researcher applies human-centered design and design thinking methods to inform CareOregon's digital experience strategy and product solutions. The role contributes from conception to implementation including closely examining the current customer journey to provide insight and ideas for designs and solutions; translating research findings into design strategy and requirements; and partnering with internal teams to implement the designs. The User Experience Researcher plays a pivotal role in ensuring that the voice of CareOregon's customer is heard and reflected in the creation of innovative digital experiences. Essential Responsibilities Research & Human-Centered Design Build the Digital Member User Research Program in collaboration with internal market research and information services teams. Design, lead and conduct user research and design studies to gather systems data and behavioral insights using a variety of methods (e.g., interviews, observation activities, focus groups, surveys, etc.) Lead and participate in the analysis, synthesis and reporting of research findings and studies related to the digital experience. Obtain expert understanding of digital customer journeys and generate insights; synthesize, document and share findings. Translate research data into meaningful and actionable insights for stakeholders. Ensure the voice of the customer (VoC) is clearly understood and communicated to all stakeholders through effective presentations and informal conversations. Conduct and supervise usability studies to optimize designs for end users. Storytelling & Strategy Design visual frameworks to inspire and drive innovation in digital customer experience. Translate user insights into customer journey maps, customer persona details, product stories, workflows, conceptual mock-ups and models. Incorporate VoC research insights into product strategies; translate user insights into product requirements for development partners. Provide guidance into the strategic design of an omnichannel experience that includes web, mobile, secure message, chat, and text. Advise business partners and a cross-functional digital customer experience product team; promote creative and human-centered approaches to solutions design. Assist teams to understand the current state of the customer experience and re-envision the future state. Product Delivery & Refinement Partner with operational teams to understand workflows and requirements. Define minimum viable product (MVP) for products. Contribute to solution and prototype de