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Now brewing: training specialist, Siren Retail — Seattle Market

Job Summary and Mission

This job contributes to Starbucks success by using functional expertise to create and maintain the Roastery & Reserve Experience for our customers. Specialists are responsible for the success of specific functions of Roastery or Reserve store operations. Using their deep knowledge and understanding of assigned specialties, Specialists work cohesively with the greater team to ensure partners have everything they need to deliver the Roastery & Reserve Experience. Specialists may be assigned to one or more specific functional areas of operation. Specialists functional areas may include but are not limited to events, scheduling & administration, merchandising, inventory, and training. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

• Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience

• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team

• Contributes to positive team environment

• Implements and communicates plans to store team to meet operational and organizational objectives

• Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the management team for broader areas of improvement. Provides input to the management team regarding standards gaps and opportunities to achieve operational and team goals

• Applies operational excellence tools (I.e. Specialist Approach and supporting tools) to appropriately identify and solve store and zone problems

• Responds to immediate store and zone needs by utilizing internal resources such as other store specialists and external resources, such as Partner & Asset Protection, Facilities, Partner Resources, Merchandising, and Food & Beverage

• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools

• Understands how to achieve top priorities within their area of expertise and removes barriers to the overall success of the store, balancing competing priorities

• Ensures partners have the information, support and context they need to achieve goals and bring the Roastery & Reserve Experience to life.

• Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action

Planning & Execution:

• Collaborates with store manager team to create targeted plans to achieve established goals and demonstrates agility to adapt to the unexpected

• Works with general manager and management team to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results

• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process

• Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers based on functional area of expertise

• Utilizes tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team

• Communicates clearly, concisely and accurately in order to ensure understanding

• Communicates regularly with store leadership team about operational and partner observations, challenges, concerns, insights, and suggestions

• Communicates and behaves in a way that promotes a unified store leadership team

• Supports general manager and management team in implementing company programs by working directly with partners to execute action plans that meet operational and organization objectives

• Specialist managers may have key responsibilities associated with one or more specific functional areas of operation. Specialists functional areas may include but are not limited to:

• Training Specialty: Implements and facilitates key programs to effectively train and develop partners. Equips partners with the right knowledge and skills to achieve excellence

Business Requirements:

• Develops understanding of all operational tools, systems, business analysis and processes to plan for and achieve operational excellence in the store

• Communicates observations, actions, outcomes, and follow-up items to management team on a regular basis

• Develops and maintains positive relationships with others by understanding and addressing individual motivation, cultural nuances, needs and concerns

• Supports management team in ensuring partners adhere to operational compliance requirements

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners

• Maintains regular and consistent attendance and punctuality

• Actively participate in store-related meetings, training sessions, and store visits

• Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards

Basic Qualifications

• Progressively responsible retail or restaurant management experience

• 21+ years of age

• Ability to read, understand, follow and enforce safety procedures

• Ability to carry 35lb on a consistent basis

• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• Experience for appropriate specialty, including:

• Scheduling & Administrative Specialty: Experience writing complex schedules for high number of partners

• Inform staffing strategies

• Processing payroll

• Completing audits

• Organizing and maintaining employee records/documentation.

• Additional languages beneficial

• Proficiency using store computer systems and programs

• Effective oral & written communication skills

• Organization, planning, and prioritization skills

• Strong problem-solving skills

• Ability to handle confidential and sensitive information

• Education: High school/GED

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .